<h2>What’s New - January 2020</h2><h3>Features</h3><ul><li>Clipboard enhancement</li><li>Zoom enhancement</li><li>Start with Remote Control/UAC</li><li>Linux Support</li><li>Report a bug on agent viewer</li><li><a target="_blank" rel="noopener noreferrer" href="https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EJdXxUAL">Salesforce 1.6 upgrade</a></li><li>iOS chat</li><li>iOS UI enhancements</li></ul><h3>Bug/Performance Fixes</h3><ul><li>MacOS: Uploading certain files would crash application&nbsp;</li><li>MacOS: Clicking terminal would open multiple terminal windows, it only opens one now</li><li>Windows: If a customer does not have local admin rights, this option is now grayed out</li><li>Windows: Increased performance for sites with low bandwidth</li><li>Added multiline message support in chat</li><li>Better disconnection/reconnection management and user experience for Agent</li><li>Agents were unable to invite other agents to a session. This was resolved in the Salesforce 1.6 upgrade.</li><li>Misalignment reload icon within ScreenMeet’s Salesforce widget</li></ul><h2>Clipboard Enhancement</h2>The clipboard workflow has been redesigned to make it easier to copy content from the customer’s screen to the Agent’s screen and vice versa. Once the Agent enables the clipboard, a small popup screen will appear showing the copied content and allow that content to be copied to the Agent’s device.<h2>Zoom to Original Size Enhancement</h2>Once remote control/screen annotation and zoom to original size are enabled, the zoom will focus on wherever the mouse is placed. There is no need to press hotkeys and pan around in remote control if the Agent is zoomed in. This is only required if remote control is disabled. This provides a simpler workflow for an agent who has a monitor with a different resolution than the customer. <h2>Start with Remote Control or Admin</h2> Agents now can begin a session with remote control or admin. If enabled, the Session will start with these permissions granted and allow the use any admin level tools at their disposal. When the customer runs the application, a consent screen will be shown for remote control or admin. If the customer has local admin rights and allows consent, the Session will start. If the customer does not have local admin rights, a windows dialog screen will be shown to enter the username/password of the admin group.<h2>Report a bug</h2>Agents can report a bug during an active session with a customer. Click on the Report a Bug on the bottom of the sidebar to begin a service desk ticket with the ScreenMeet customer support team.

ScreenMeet Remote Support Release notes January 2020

January

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component