<h2>What’s New - October 2020</h2><h3>Features</h3><ul><li>File Transfer V2</li><li>MacOS Big Sur Support</li><li>Chat Text Field Expandable</li><li>Session Duration shown on Toolbar</li><li>Reboot/Reconnect in Safemode when connected to WiFi</li></ul><h3> Bug/Performance Fixes</h3><ul><li>Coordinate mapping was OFF in&nbsp;whiteboard during tiles mode</li><li>Scrolling UP is now the same speed as scrolling DOWN</li><li>Fixed resizing issues with Chatbox</li></ul><h2>File Transfer V2</h2>We have completely redesigned the file transfer process to give end users more visibility and control over their transferred files. Updated features include a new download window, automatic re-download, support for long file names, new file transfer badge, and many more.<h3>Downloads window</h3><ul><li>The number of consecutive file transfers is now capped at 2.</li><li>The current status of the file transfer is shown in the bottom right corner. The file can be in either a Queued state or an Error state.</li><li>Users can cancel file transfer in the Queued state, during the transfer itself, or in the Error state.</li></ul> <h3>Automatic re-download</h3>The download will automatically restart if it failed during the connection loss.<h3>Support for long file names.</h3>There is no limitation on the length of filenames on files to be downloaded using the new ScreenMeet features.<h3>New File Transfer badge</h3> Indicates file transfer is in progress. <h3></h3><h3>Updated Download Request Dialog</h3>Specifies the name and size of any file to be downloaded. <h3>Unsent files dialog</h3>Shows files that were rejected during upload based on file size or type. Chat Text Field Expandable ScreenMeet has received many suggestions and has responded by creating an improved Chat Box for agents. Agents now have the ability to write multiline messages in the Chat Text Field and review them before sending them to the end user.

ScreenMeet Remote Support Release notes Oct 2020

October

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22