CoBrowse Release Notes Q1 22

22.1 - February 16, 2022

Product Enhancements

• Enhanced internal error logging to aid in session stability and troubleshooting.

• Added the ability to force recording on all CoBrowse sessions by default.

• Upgraded internal architecture to allow customers to use static IP addresses for CoBrowse.

• Added language localization to the agent UI within CoBrowse.

• Added domain wildcard support for CoBrowse page traversal(when an organization needs their CoBrowse sessions to traverse multiple pages).

Issues Resolved

• Corrected an issue that allowed agents to draw when the highlighter functionality was disabled.

• Corrected an issue that allowed agents to copy text on the user's device when remote control was disabled.

• Corrected an issue that prevented the CoBrowse modal from opening on Internet Explorer 10/11.

• Corrected an issue that caused some CoBrowse session recordings to fail.

• Corrected an issue that prevented the unlock scrolling feature from working as expected within Firefox.

• Corrected an issue that prevented screenshot uploading from working when the file transferring functionality was disabled.

• Corrected an issue that prevented the inactivity session ending timeout from working as expected.

• Corrected an issue that prevented system information from being translated properly.

• Corrected the localized French translation to be accurate.