<h2>22.1 - February 16, 2022</h2><h4>1. &nbsp;JWT Authentication</h4>With JWT Authentication mechanism, the agents when loading ScreenMeet App in Microsoft Omnichannel are logged in to ScreenMeet automatically.Previously, with OAuth 2.0 authentication, agents would implicitly click the login button to initiate the OAuth flow to login to ScreenMeet App.<h4>2. &nbsp;Live Scheduling (ScreenMeet Activities)</h4>We have added capability for agents to schedule a ScreenMeet Live session. Scheduling is done under the context of the current ongoing conversation in omnichannel. Steps to schedule a ScreenMeet Live session:<ol><li>Choose Live session from ScreenMeet Opening Screen, label the session, set agent preferences, and then click on Schedule Session &nbsp; </li><li>On the New ScreenMeet Activity&nbsp;screen, fill in the relevant details and choose schedule date and time. Save the record. </li><li>Saving the record will schedule a ScreenMeet Live session and return with Session Pin, Session Invite Url&nbsp;and Session Host Url.&nbsp; </li><li>Share the Invite Url with required attendees. &nbsp; </li><li>All scheduled activities can be seen under My Activities list. </li><li>To re-schedule a ScreenMeet activity: Open the activity under My Activity&nbsp;list, change the schedule date and time and save. &nbsp; *NOTE: Invite Url and host Url remains the same after successful re-scheduling a ScreenMeet activity.</li></ol>&nbsp;<h4></h4>3. &nbsp;Guest Video&nbsp;Agents can now choose to disable/enable guest ability to share their video and audio streams for a ScreenMeet Live session. Organization admin can configure this setting to give control and choice to Agents for using this option.&nbsp;&nbsp; &nbsp;&nbsp;<h3>Fixes</h3><ol><li>ScreenMeet Agent Security Role&nbsp; This security role had some issues and is now fixed in this version. </li><li>Disabled Products Disabled products for a customer are not shown in this version. Previously it was shown as disabled products </li><li>Screen Sharing in Widget Screen sharing issue for live session is fixed. </li><li>Reload &nbsp;Reload action in the widget previously reloaded the whole page. This now only reload the widget. </li><li>Session Logs and System Info &nbsp;System Logs and System info records record sync to dynamics is fixed</li></ol>&nbsp;

Omnichannel Release Notes

Microsoft D365 Release Notes Q1 22

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component