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2023

Live Release Notes Q4 23

Updated Sep 2, 20261 min read

23.12 December

Bug Fixes

  • Corrected a typo in Salesforce sandbox environments.

  • Fixed the issue with background blur not functioning correctly at high resolutions for all customers.

23.11 November

Bug Fixes

  • Addressed the issue where new supported camera resolutions were not displaying in Agent Portal Live settings.

  • Corrected the duplication of the Screen Share option in Live Viewer.

  • Resolved continuous stream loading in the widget after disabling camera/screen share on Windows.

  • Fixed the absence of video preview in the widget after network switch on Windows.

23.10 - October

Product Enhancements

  • Completed nine accessibility improvements.

  • Enhanced the quality/frame rate of webcam feeds, improving user experience.

  • Developed a JavaScript interface for QA automation to detect audio reception.

Security Improvements

  • Addressed SSL cipher issues identified in a pentest.

Bug Fixes

  • Resolved inconsistencies with Live branding and configured values.



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