ServiceNow Release Notes Q3 23

23.9 

Product Enhancements

• Added functionality to prevent agents from creating sessions in the "new case/incident/interaction" screen, which created a disconnect between case -> ScreenMeet session

• Added Beam application (separate install here) so that agents may manage Beam devices through ServiceNow directly

  • Short demo video attached.

• Started supporting the Xanadu version of Servicenow.