<h3>23.12 - December</h3><h4>Product Enhancements</h4><ul><li><p>Avoided hanging on the consent screen for MacOS in collaboration with Tanium.</p></li><li><p>Improved accessibility in toolbar windows and the AI Assist window for the viewer.</p></li><li><p>Updated the /handleDevice endpoint following a pentest, enhancing security for all customers.</p></li></ul><h4>Bug Fixes</h4><ul><li><p>Fixed a typo in the Session Idle Timeout Popup Dialog.</p></li><li><p>Addressed issues with session disappearance and WebRTC reconnection under specific network conditions on MacOS.</p></li></ul><h3>23. 11 - November</h3><h4>Product Enhancements</h4><ul><li><p>Implemented several accessibility updates for the ToolButton, Toolbar, and ToolWindow of the Support Viewer.</p></li><li><p>Enhanced the Tanium feature to avoid hanging on the consent screen for Windows.</p></li><li><p>Added limited marketing content to http://myhelpscreen.com for all customers.</p></li></ul><h4>Bug Fixes</h4><ul><li><p>Modified SSL pinning implementation to use modulus hash instead of fingerprint, enhancing security.</p></li><li><p>Addressed MSI build failure, which was a blocker for the Tanium feature.</p></li><li><p>Fixed the issue where full admin rights were granted immediately upon connecting to a session under certain conditions on Windows.</p></li></ul><h3>23.10 - October</h3><h4>Product Enhancements</h4><ul><li><p>Completed five accessibility items for Windows.</p></li><li><p>Resolved connection issues on MacOS after extensive testing.</p></li><li><p>Introduced an auto-close policy for the Windows support client, streamlining operations.</p></li></ul><h4>Bug Fixes</h4><ul><li><p>Fixed issues related to Remote Control functionality and session resumption on MacOS.</p></li><li><p>Addressed Remote Control activation inconsistencies and recording opt-out functionality.</p></li></ul>

Remote Support Release Notes Q4 23

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component