Now you can control which features are enabled for a specific agent or group of agents based on Permission Sets by enabling the option' Custom Permission Feature Control' under Setup &gt; Custom Settings &gt; ScreenMeet Settings.With that option enabled, most of the features permissions can be controlled from Salesforce. You will need to assign the corresponding Custom Permissions to the users by creating a new permission set and including the desired Custom Permissions.The Custom Permissions are labeled as follows:<ul><li>To enable products, we use the following format Namespace.Enable Product Name.</li><li>To enable specific features, we use the following format Namespace.Product_Name Feature_Name Agent_Decide.</li></ul>For example, you will see a Feature named Screenmeet.live Session Recording Agent Decide.This Custom Permission format indicates:<ul><li>it is part of the Screen Meet Namespace.</li><li>it only applies to the Live product.</li><li>it enables a feature called Session Recording.</li><li>it enables the agent to decide if recording will be enabled or not during the session.</li></ul>Or, to enable a product, you will see an option called Screenmeet.Enable live.One last consideration we have with naming our features is options that enable the agent to decide to use the feature.For example, we are going to use the session recording feature. In the ScreenMeet Console for this feature, you have three different values:<ul><li>Never</li><li>Always</li><li>Let Agent Decide</li></ul>Custom Permissions in Salesforce can only indicate two states, Enabled or Disabled, so, to achieve the same control in Salesforce, we opted to use two separate Custom Permissions.First, enable the Screenmeet.live Session Recording feature itself. Then, if you want the agent to decide, add the Screenmeet.live Session Recording Agent Decides permission.&nbsp;In this example, the agent will have the Live product enabled and will decide if the session is going to be recorded or not.Enabling different productsNOTE: You will always see the option to enable any product, but be aware that you must have a license for that product to be enabled. For example, if you try to enable Live, but your organization does not have a Live license, the product won't be enabled.

Manage features with permission sets.

Managing Features with Permission Sets

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

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Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component