The settings below are referenced in the ScreenMeet console.&nbsp;To view these settings, login to <a target="_blank" rel="noopener noreferrer nofollow" href="//console.screenmeet.com">console.screenmeet.com</a> as an administrator of the organization and navigate to <code>Organization</code> -&gt; <code>Settings and Policies</code> -&gt; <code>Live Settings</code><hr><table style="width: 1191px;"><tbody><tr><th colspan="1" rowspan="1">Setting</th><th colspan="1" rowspan="1">Description</th><th colspan="1" rowspan="1">Default</th><th colspan="1" rowspan="1">Recommendation</th></tr><tr><td colspan="1" rowspan="1">Host must approve guests</td><td colspan="1" rowspan="1">This setting determines whether guests need to be approved by the host prior to joining.Options: Host’s Choice, Always Required, Disabled</td><td colspan="1" rowspan="1">Host’s Choice</td><td colspan="1" rowspan="1">Enable for stricter security.</td></tr><tr><td colspan="1" rowspan="1">Session Recording</td><td colspan="1" rowspan="1">This setting determines whether the session will be recorded.Options: Host’s Choice, Always Required, Disabled</td><td colspan="1" rowspan="1">Host’s Choice</td><td colspan="1" rowspan="1">Enable for auditing or training; observe any relevant privacy regulations.</td></tr><tr><td colspan="1" rowspan="1">Recording Type</td><td colspan="1" rowspan="1">What will be recorded if it is enabled</td><td colspan="1" rowspan="1">Audio and Video</td><td colspan="1" rowspan="1">Enable for auditing or training; observe any relevant privacy regulations.</td></tr><tr><td colspan="1" rowspan="1">Recording Opt-in required</td><td colspan="1" rowspan="1">When enabled, this setting requires all participants to opt-in if recording is started during the session.</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to require opt-in consent to recording the session.</td></tr><tr><td colspan="1" rowspan="1">Recording Opt-out</td><td colspan="1" rowspan="1">When enabled, allows the end, user/meeting participant, to opt out of recording when joining the session. If recording was enabled when the user opted out, the recording will be stopped.</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to allow end user opt out.</td></tr><tr><td colspan="1" rowspan="1">Enable audio for the session</td><td colspan="1" rowspan="1">Determines whether audio communication is available for the session.Options: Host’s Choice, Always Required, Disabled</td><td colspan="1" rowspan="1">Always Required</td><td colspan="1" rowspan="1">Enable to communicate during the session.</td></tr><tr><td colspan="1" rowspan="1">Host Screenshare</td><td colspan="1" rowspan="1">Hosts can share screen</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Enable if hosts (agents) need to share their screen during a session.Screenshare is not supported on mobile devices.</td></tr><tr><td colspan="1" rowspan="1">Host Video</td><td colspan="1" rowspan="1">Hosts can use video camera sharing</td><td colspan="1" rowspan="1"></td><td colspan="1" rowspan="1">Enable if hosts (agents) need to share their video.</td></tr><tr><td colspan="1" rowspan="1">Guest Video</td><td colspan="1" rowspan="1">Guests can use video camera sharingOptions: Host’s Choice, Always Required, Disabled</td><td colspan="1" rowspan="1">Always Required</td><td colspan="1" rowspan="1">Enable if you need to see the guest who entered the session.</td></tr><tr><td colspan="1" rowspan="1">Guest Screenshare</td><td colspan="1" rowspan="1">Guests can share screen</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Enable if guests need to share their screen during a session. Helps with troubleshooting.Screenshare is not supported on mobile devices.</td></tr><tr><td colspan="1" rowspan="1">Users can request screenshare</td><td colspan="1" rowspan="1">A user can request that another user shares their screen</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Allows guests to request to share their screen.</td></tr><tr><td colspan="1" rowspan="1">Chat</td><td colspan="1" rowspan="1">This allows for agents and guests to chat during session</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Recommended for straightforward communication.</td></tr><tr><td colspan="1" rowspan="1">File Transfer</td><td colspan="1" rowspan="1">Agents and guests can transfer files</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable if file sharing is routinely required.</td></tr><tr><td colspan="1" rowspan="1">Background Replacement</td><td colspan="1" rowspan="1">Determines who can replace their backgroundOptions: Host Only, Both Host and Guest, Disabled</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to allow background replacement/blurring.</td></tr><tr><td colspan="1" rowspan="1">Take a Snapshot</td><td colspan="1" rowspan="1">Allows for a screenshot to be taken. Someone must be sharing their screen for this option to be available.</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable if screenshots will assist with troubleshooting or needed to attach to a CRM case.</td></tr><tr><td colspan="1" rowspan="1">Laser Pointer</td><td colspan="1" rowspan="1">When enabled, allows for laser pointer to be used.Only available for Mobile SDK.</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to assist during a call.</td></tr><tr><td colspan="1" rowspan="1">Default Camera Resolution</td><td colspan="1" rowspan="1">Sets the camera resolution by default on all sessions</td><td colspan="1" rowspan="1">960×720</td><td colspan="1" rowspan="1">Allows you to set the default that is best for your devices.</td></tr><tr><td colspan="1" rowspan="1">Background Replaced by Default</td><td colspan="1" rowspan="1">The background will be replaced by the default background upon entering a session.</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to use the default image as the background.</td></tr><tr><td colspan="1" rowspan="1">Hosts can change their stream resolution</td><td colspan="1" rowspan="1">Hosts are allowed to change their preferred camera resolution</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Recommended to optimize performance under varying network conditions.</td></tr><tr><td colspan="1" rowspan="1">Guests can change their stream resolution</td><td colspan="1" rowspan="1">Guests are allowed to change their preferred camera resolution</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Recommended to optimize performance under varying network conditions.</td></tr><tr><td colspan="1" rowspan="1">Participants can zoom in for the video</td><td colspan="1" rowspan="1">When enabled, participants can zoom in for the video</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Allows for easy zoom in/out during the session.</td></tr><tr><td colspan="1" rowspan="1">Start with audio on</td><td colspan="1" rowspan="1">When enabled, audio will be on when joining the session</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Enable to have audio on by default.</td></tr><tr><td colspan="1" rowspan="1">Start with video on</td><td colspan="1" rowspan="1">When enabled, video will be on when joining the session</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to have video on by default.</td></tr><tr><td colspan="1" rowspan="1">Hosts can invite</td><td colspan="1" rowspan="1">Whether host has invite/share button available</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Enable to allow hosts to invite others to the session.</td></tr><tr><td colspan="1" rowspan="1">Guests can invite</td><td colspan="1" rowspan="1">Whether guests have the invite/share button available</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Enable to allow guests to invite others to the session.</td></tr><tr><td colspan="1" rowspan="1">Host can create child sessions</td><td colspan="1" rowspan="1">When enabled,&nbsp;the host can create child sessions</td><td colspan="1" rowspan="1">Enabled</td><td colspan="1" rowspan="1">Enable only if you want to allow hosts to create child sessions.</td></tr><tr><td colspan="1" rowspan="1">Custom Video Consent</td><td colspan="1" rowspan="1">Customized notification pop-up when entering session with video</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable if custom consent language is required for legal or compliance purposes.</td></tr><tr><td colspan="1" rowspan="1">Agent Obfuscation</td><td colspan="1" rowspan="1">Will obfuscate the last name based on the desired configuration type.Options: Show Full Name, First Name and Last Initial, First Name Only, Shows "Agent" Only</td><td colspan="1" rowspan="1">First Name and Last Initial</td><td colspan="1" rowspan="1">Beneficial for agent privacy and reduced personal exposure.</td></tr><tr><td colspan="1" rowspan="1">Use Proxy</td><td colspan="1" rowspan="1">Determines if the session will use the real-time proxy endpoint</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to use the real-time proxy endpoint for the session.</td></tr><tr><td colspan="1" rowspan="1">Default Screen Sharing Source</td><td colspan="1" rowspan="1">Defaults the media-picker tab for screen sharing.Options: Whole Screen, An Application Window, Browser Tab</td><td colspan="1" rowspan="1">Whole Screen</td><td colspan="1" rowspan="1">Allows for quicker screen sharing when the default it set to the most common selection.</td></tr><tr><td colspan="1" rowspan="1">Default Mobile Camera</td><td colspan="1" rowspan="1">Sets the default when the mobile camera is used</td><td colspan="1" rowspan="1">Front</td><td colspan="1" rowspan="1">Allows for quicker screen sharing when the default it set to the most common selection.</td></tr><tr><td colspan="1" rowspan="1">Auto Prompt Guests for Screenshare</td><td colspan="1" rowspan="1">If enabled, this will auto prompt guests to share their screen when joining the session</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to automatically prompt guests to share their screen.</td></tr><tr><td colspan="1" rowspan="1">Host Bypass Lobby</td><td colspan="1" rowspan="1">Allows hosts to bypass the lobby</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Enable to allow hosts to bypass the lobby.</td></tr><tr><td colspan="1" rowspan="1">Guest Bypass Lobby</td><td colspan="1" rowspan="1">Allows guests to bypass the lobby</td><td colspan="1" rowspan="1">Disabled</td><td colspan="1" rowspan="1">Only enable after considering your agent workflow.</td></tr><tr><td colspan="1" rowspan="1">PIN Length</td><td colspan="1" rowspan="1">Determines the length of session PINs</td><td colspan="1" rowspan="1">6 digits</td><td colspan="1" rowspan="1">Keep the default setting.</td></tr><tr><td colspan="1" rowspan="1">Idle time out</td><td colspan="1" rowspan="1">This setting is not configurable. For information purposes, the idle timeout within Live is 30 minutes.If there is no session activity, users will be prompted with a popup shortly before the idle time out expiration if they would like the session to continue.</td><td colspan="1" rowspan="1"></td><td colspan="1" rowspan="1"></td></tr></tbody></table>

ScreenMeet Live settings

Live Settings

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22