Agent Guide
Reviewing a Replay
Updated Sep 2, 20261 min read
The Support Agent can retrieve the recording directly from the case attachment on their CRM platform.
You can also locate the file if the session is started within the console within your session history.
Reviewing Sessions within your CRM
Salesforce: Reviewing a Session
ServiceNow: Reviewing a Session
Zendesk: Reviewing a Session
Dynamics: Reviewing a Session