The Laser Pointer feature allows for the agent to indicate to the end-user where on the app the user's attention should be focused.<ol><li>Join the ScreenMeet Live Call session</li></ol><pre><code class="language-java">ScreenMeet.connect( 
 code = "YOUR SESSION CODE", 
 localUserName = "John Doe", 
 completion = completion 
)
</code></pre><ol><li>Subscribe to session events with the SessionEventListener and override required methods.</li></ol><pre><code class="language-java">ScreenMeet.registerEventListener(object : SessionEventListener { 
 
 override fun onConnectionStateChanged(newState: ScreenMeet.ConnectionState) { 
 super.onConnectionStateChanged(newState) 
 } 
 
})
</code></pre><ol><li>Start sharing the screen with the agent</li></ol><pre><code class="language-java">ScreenMeet.shareScreen()
</code></pre><ol><li>The agent can request Laser Pointer from the their browser interface. By default, the SDK displays a permission dialog. This behavior can be further customized. {height="" width="600"} {height="" width="300"}</li><li>If the end-user accepts the dialog, they will be prompted to give permssions for the app to "Display over other apps". This permission is required for the Laser Pointer to be drawn on the end-user's screen. {height="" width="300"}</li></ol><h2>Events and Customization</h2>For listening to Laser Pointer and Remote Control events, use the following methods in SessionEventListenener:<pre><code class="language-java">object: SessionEventListener {

	// Ovveride this method to handle Feature Request yourself 
	// instead of showing Dialog provided in ScreenMeet SDK
	override fun onFeatureRequest(
		feature: Feature, 
		decisionHandler: (granted: Boolean) -&gt; Unit
	) {
	 decisionHandler.invoke(true) // Grants feature permission
	} 
	 
	override fun onFeatureRequestRejected(entitlement: Entitlement) { 
		// Called when pending Feature Request is canceled on Viewer
	} 
	 
	override fun onFeatureStarted(feature: Feature) { 
		 // Called when pending Feature Started
	} 
	 
	override fun onFeatureStopped(feature: Feature) { 
		 // Called when pending Feature Stopped
	}
}
</code></pre>

How-to: Setup the app for Laser Pointer

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

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Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

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CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component