ScreenMeet provides the ability to customize the domain shown during a ScreenMeet Remote Support session. This allows you to provide a fully branded experience for your customers, enhancing trust and brand consistency.There are three options available for setting up a custom domain. We recommend Option 2 for the best balance of branding, security, and implementation effort.<hr><h3>Option 1: ScreenMeet Subdomain (e.g., <code>yourcompany.screenmeet.com</code>)</h3>This approach uses a custom subdomain while retaining the <code>screenmeet.com</code> top-level domain.<ul><li>Pros: This is the easiest and fastest option. It requires no technical effort or configuration from your team.</li><li>Cons: The URL is still visibly associated with <code>screenmeet.com</code>.</li><li>How to Proceed: This is an optional, add-on ScreenMeet service. Please contact our support team at support@screenmeet.com for more information.</li></ul><hr><h3>Option 2: Fully Custom Domain (e.g., <code>meet.yourcompany.com</code>)</h3>This approach uses a fully custom URL that you control, such as <code>meet.yourcompany.com</code> or <code>support.yourcompany.com</code>. This is the most popular option for a fully integrated, white-label experience.There are two possible technical implementation paths for this option.<ul><li>Pros: Provides complete branding control and integrates with your organization's domain and security policies.</li><li>Cons: Requires setup and coordination from your IT or DNS team.</li></ul><h4>Implementation Path A: Self-Managed Proxy</h4>Your organization can set up a reverse proxy at a URL of your choice.<ul><li>Origin: The proxy should use <code>https://myhelpscreen.com</code> as its origin.</li><li>Configuration: The proxy must be configured to forward all querystrings and headers, with one exception:</li><li>Host Header: The <code>Host</code> header must be hard-coded to <code>myhelpscreen.com</code>.</li></ul><h4>Implementation Path B: DNS CNAME Record</h4>Your organization can set up a DNS CNAME entry to point your custom domain (e.g., <code>meet.yourcompany.com</code>) at a CDN endpoint provided by ScreenMeet. This implementation also requires setting up an SSL certificate.You have two choices for managing the SSL certificate:<ol><li>ScreenMeet Managed (Recommended)<ul><li>ScreenMeet will use AWS ACM (Amazon Certificate Manager) to provision the SSL certificate for your chosen hostname.</li><li>This requires two CNAME entries from your team: one for the actual hostname and a second for SSL certificate validation (e.g., <code>_a79865eb4cd1a6ab990a45779b4e0b96.yourcompany.com</code>).</li><li>With this approach, ScreenMeet manages the automatic renewal of the certificate. The certificate issuer will be listed as Amazon.</li></ul></li><li>Customer Provided<ul><li>Your organization can provide an SSL certificate that you provision yourselves.</li><li>ScreenMeet will import this certificate into our CDN.</li><li>This approach requires your team to provide an updated certificate before it expires (all SSL certificates have a maximum lifetime of 2 years).</li></ul></li></ol><hr><h3>Option 3: Hosted Custom Landing Page (e.g., <code>yourcompany.com/support</code>)</h3>This option involves creating and hosting your own webpage that acts as a portal or entry point for your ScreenMeet sessions. This page is built and maintained entirely by your organization.<ul><li>How it Works: You build and host an HTML page on your own website. On this page, you would place a button or link that uses your ScreenMeet session URL (or an API call) to launch the support session.</li><li>Pros: You have 100% control over the branding, user experience, and hosting environment.</li><li>Cons: This option requires web development resources, hosting, and ongoing maintenance from your team.</li><li>Example code: <a target="_blank" rel="noopener noreferrer nofollow" href="https://codebeautify.org/htmlviewer/y253b1549">https://codebeautify.org/htmlviewer/y253b1549</a></li></ul>

Remote Support Custom Domains

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

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Overview

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Requirements

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Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

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AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

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New Remote Support Client for Mac

Canvas

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Remote Control

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Enable ScreenMeet for Omnichannel Chat Widget

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