<h2>Retrieving Browser Logs</h2><p>Browser logs are relevant for the following use cases</p><p>Products</p><ul><li><p>Live, CoBrowse(both agent + customer), Replay, Remote Support or Beam(agent viewer if issues getting into session, etc)&nbsp;</p></li></ul><p>CRM&nbsp;</p><ul><li><p>Salesforce/ServiceNow/Dynamics/Zendesk</p><ul><li><p>If issue relates to loading the component on a page or is prior to the tool opening successfully.</p></li></ul></li></ul><p><br></p><ol><li><p></p></li></ol><ol><li><p>Open Google Chrome or Mozilla Firefox on your computer.</p></li><li><p>Press "Ctrl + Shift + I" (or "Cmd + Option + I" on a Mac) to open the Developer Tools panel. Alternatively, you can right-click on any webpage and select "Inspect" or "Inspect Element" from the context menu.</p></li><li><p>In the Developer Tools panel, navigate to the "Console" tab.</p></li><li><p>Reproduce the issue or perform the actions that cause the problem you want to investigate. Interact with the website or application in a way that triggers the error or unexpected behavior you want to capture.</p></li><li><p>After reproducing the issue, the console logs will likely contain relevant information. Right-click anywhere on the console area and select "Save as" or "Save all as...". Choose a location on your computer to save the console logs, provide a filename, and click "Save". This will save the console logs in a text file.</p></li><li><p>In the Developer Tools panel, switch to the "Network" tab.</p></li><li><p>Perform the same actions again to reproduce the issue.</p></li><li><p>The Network tab will capture the network requests and responses related to the issue. Right-click anywhere on the Network area and select "Save as HAR" or "Save all as HAR with Content". Choose a location on your computer to save the network logs, provide a filename, and click "Save". This will save the network logs in a HAR (HTTP Archive) file format.</p></li><li><p>Attach files to ScreenMeet support case.</p></li></ol><p><br></p><h2>Retrieving Remote Support/Beam local logs</h2><p>Local remote support logs are helpful when troubleshooting issues on the end user or customer machine.</p><p>This could be related to issues joining the session, performance issues mid-session, feature not working as expected when in session, etc.&nbsp;</p><ol><li><p></p></li></ol><ol><li><p>As the customer/end user/agent controlling the end users machine, launch the exe/MSI.</p></li><li><p>Press "F2" after clicking on the ScreenMeet application to bring it into focus</p></li><li><p>A log viewer will open.</p></li><li><p>Set the "min log level" to "trace"</p></li><li><p>Reproduce the issue or if the issue was reproduced upon opening the application, proceed to next step.</p></li><li><p>Press the "save" option to save the .log file</p></li><li><p>Attach this file to the support case.</p></li></ol><h2>Retrieving ScreenMeet Session ID for troubleshooting purposes</h2><p>If your issue relates to a particular session(s), please retrieve the session ID and attach it to the support case.&nbsp;</p><p>The session ID is a critical component in the troubleshooting process as it allows internal investigation into the session to detect any anomalies.</p><h3>Remote Support/CoBrowse session ID</h3><p>Copy and paste the URL of the sessionor trim the characters after index.html?<br></p><h3>Live Session ID</h3><p>Copy and paste the URL of the session or trim the characters after <a target="_blank" rel="noopener noreferrer nofollow" href="//live.screenmeet.com?">live.screenmeet.com</a></p><p></p><h3>Retrieving from CRM</h3><h4>Salesforce &nbsp;</h4><p>Open the ScreenMeet session object. It may be attached to the case as part of a related list</p><p></p><h4>ServiceNow</h4><p>Session ID is contained within the related records of an incident or ServiceNow object</p><p></p><h3>ScreenMeet Console</h3><p>The agent can retrieve the session ID based on knowing the date/time of the session from "My session history"<br></p><p>System administrators can find the session ID in a similar way by clicking on global session history and isolating the session ID of note.&nbsp;</p><p><br></p>

Retrieving ScreenMeet logs for troubleshooting purposes

Retrieving ScreenMeet logs/ID for troubleshooting purposes

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22