Enabling features within the Salesforce + ScreenMeet component

ScreenMeet Component Features

Within the component of ScreenMeet, there are notable features that can be enabled that are specific to component/Salesforce behavior. 

Viewing the features/settings

Navigate to the page layout where you have deployed the ScreenMeet Component to.

As a Salesforce administrator, click on the ScreenMeet component when in the page layout.

Support Multiple Sessions

• This feature allows multiple sessions to be created concurrently.

Enable Scheduling

• This feature, when enabled, allows sessions to be scheduled later in the future.

• The session will automatically start at the scheduled time so the agent may return to the case/object and join the session seamlessly. 

Allow Agents to enter support sessions early

• This feature allows agents to enter the remote support session before their end user/customer has joined. 

• Typically, the remote support session will require the user to join first before letting the agent join if this is disabled.