<h4>Deploy the ScreenMeet desktop client for Windows, MacOS, and Linux in a preinstalled configuration so employees can enter support codes without downloading the on-demand client.</h4><blockquote>Upgrade RequirementIf upgrading from a client version below 2.61.6, uninstall the previous version before installing the new client.</blockquote><hr><h3>Client Downloads</h3>The links below always provide the most up-to-date version of the ScreenMeet application for each operating system.<table style="width: 1017px;"><tbody><tr><th colspan="1" rowspan="1">Operating System</th><th colspan="1" rowspan="1">File Type</th><th colspan="1" rowspan="1">Download Link</th></tr><tr><td colspan="1" rowspan="1">Windows</td><td colspan="1" rowspan="1">MSI</td><td colspan="1" rowspan="1"><a target="_new" rel="noopener" href="https://downloads.screenmeet.com/windows/prod/v3/support/msi">Download Windows MSI</a></td></tr><tr><td colspan="1" rowspan="1">MacOS</td><td colspan="1" rowspan="1">PKG</td><td colspan="1" rowspan="1"><a target="_new" rel="noopener" href="https://downloads.screenmeet.com/mac/prod/pkg/latest">Download MacOS PKG</a></td></tr><tr><td colspan="1" rowspan="1">Linux (Debian-based)</td><td colspan="1" rowspan="1">DEB</td><td colspan="1" rowspan="1"><a target="_new" rel="noopener" href="https://downloads.screenmeet.com/linux/support/installer">Download Linux DEB</a></td></tr></tbody></table><hr><h3>Windows Deployment</h3>The Windows MSI can optionally install the Beam service for unattended remote control. Use the command-line to tailor installation and behavior.<blockquote>Best PracticeFor most environments, enable AUTOUPGRADE=true to ensure clients receive the latest features and security updates automatically. If auto-upgrade is disabled, plan to upgrade all clients every 3–6 months to maintain compatibility and stability.</blockquote><blockquote>Beam Feature LicensingThe Beam feature is ScreenMeet's unattended remote access tool. It is only applicable if your organization has purchased the appropriate Beam licensing. Customers without this licensing should omit ‘BeamFeature’ and all related parameters from deployment commands.</blockquote><h4>Common MSI Settings</h4><table style="width: 1356px;"><tbody><tr><th colspan="1" rowspan="1">Argument</th><th colspan="1" rowspan="1">Values</th><th colspan="1" rowspan="1">Description</th><th colspan="1" rowspan="1">Default</th></tr><tr><td colspan="1" rowspan="1">APPLICATIONFOLDER</td><td colspan="1" rowspan="1">Path</td><td colspan="1" rowspan="1">Installation folder</td><td colspan="1" rowspan="1">[ProgramFilesX86]\ScreenMeet</td></tr><tr><td colspan="1" rowspan="1">PROGRAMMENUSHORTCUT</td><td colspan="1" rowspan="1">1 / &lt;empty&gt;</td><td colspan="1" rowspan="1">Add Program Menu shortcut</td><td colspan="1" rowspan="1">1</td></tr><tr><td colspan="1" rowspan="1">DESKTOPSHORTCUT</td><td colspan="1" rowspan="1">1 / &lt;empty&gt;</td><td colspan="1" rowspan="1">Add Desktop shortcut</td><td colspan="1" rowspan="1">1</td></tr><tr><td colspan="1" rowspan="1">AUTOCHECKUPDATES</td><td colspan="1" rowspan="1">true / false</td><td colspan="1" rowspan="1">Enable update checks</td><td colspan="1" rowspan="1">true</td></tr><tr><td colspan="1" rowspan="1">AUTOUPGRADE</td><td colspan="1" rowspan="1">true / false</td><td colspan="1" rowspan="1">Auto-download and install updates (requires <code>AUTOCHECKUPDATES=true</code>)</td><td colspan="1" rowspan="1">true</td></tr><tr><td colspan="1" rowspan="1">ADDLOCAL</td><td colspan="1" rowspan="1">SupportFeature[,BeamFeature]</td><td colspan="1" rowspan="1">Features to install. Include <code>BeamFeature</code> only if licensed.</td><td colspan="1" rowspan="1">SupportFeature,BeamFeature</td></tr><tr><td colspan="1" rowspan="1">ORGRESTRICT</td><td colspan="1" rowspan="1">True / False*This is case sensitive—please ensure the first letter is uppercase.</td><td colspan="1" rowspan="1">Restrict usage to organizations in <code>ORGRESTRICTLIST</code></td><td colspan="1" rowspan="1">False</td></tr><tr><td colspan="1" rowspan="1">ORGRESTRICTLIST</td><td colspan="1" rowspan="1">Comma-separated IDs</td><td colspan="1" rowspan="1">Allowed organization IDs</td><td colspan="1" rowspan="1">None</td></tr></tbody></table><h4>Beam Service Settings</h4><table style="width: 1356px;"><tbody><tr><th colspan="1" rowspan="1">Argument</th><th colspan="1" rowspan="1">Values</th><th colspan="1" rowspan="1">Description</th><th colspan="1" rowspan="1">Default</th></tr><tr><td colspan="1" rowspan="1">BEAMGROUPKEY</td><td colspan="1" rowspan="1">String</td><td colspan="1" rowspan="1">Beam group key</td><td colspan="1" rowspan="1">Empty</td></tr><tr><td colspan="1" rowspan="1">BEAMAUTHTYPE</td><td colspan="1" rowspan="1">noauth / native / password</td><td colspan="1" rowspan="1">Authentication type</td><td colspan="1" rowspan="1">noauth</td></tr><tr><td colspan="1" rowspan="1">BEAMPASSWORD</td><td colspan="1" rowspan="1">String</td><td colspan="1" rowspan="1">Password for <code>password</code> auth</td><td colspan="1" rowspan="1">Empty</td></tr><tr><td colspan="1" rowspan="1">BEAMHIDEUI</td><td colspan="1" rowspan="1">1 / 0</td><td colspan="1" rowspan="1">Hide UI</td><td colspan="1" rowspan="1">0</td></tr><tr><td colspan="1" rowspan="1">BEAMENABLELOG</td><td colspan="1" rowspan="1">1 / 0</td><td colspan="1" rowspan="1">Enable file logging</td><td colspan="1" rowspan="1">0</td></tr><tr><td colspan="1" rowspan="1">BEAMUPLOADLOG</td><td colspan="1" rowspan="1">1 / 0</td><td colspan="1" rowspan="1">Upload logs to ScreenMeet</td><td colspan="1" rowspan="1">0</td></tr><tr><td colspan="1" rowspan="1">BEAMFILTERLABEL</td><td colspan="1" rowspan="1">String</td><td colspan="1" rowspan="1">Filter label</td><td colspan="1" rowspan="1">Empty</td></tr><tr><td colspan="1" rowspan="1">BEAMFILTERTAGS</td><td colspan="1" rowspan="1">Comma-separated</td><td colspan="1" rowspan="1">Filter tags</td><td colspan="1" rowspan="1">Empty</td></tr><tr><td colspan="1" rowspan="1">BEAMNOTIFICATIONTYPES</td><td colspan="1" rowspan="1">Comma-separated</td><td colspan="1" rowspan="1">Visible notification types (e.g., <code>error,info,warning</code>)</td><td colspan="1" rowspan="1">Empty</td></tr></tbody></table><h4>Windows Example Commands</h4><pre><code class="language-powershell">msiexec /i ScreenMeet.msi /quiet APPLICATIONFOLDER="C:\Program Files\ScreenMeet" ADDLOCAL="SupportFeature" DESKTOPSHORTCUT="1"</code></pre><pre><code class="language-powershell">msiexec /i ScreenMeet.msi /quiet APPLICATIONFOLDER="C:\Program Files\ScreenMeet" BEAMGROUPKEY="abc123" BEAMAUTHTYPE="password" BEAMPASSWORD="securePass" BEAMENABLELOG="1" BEAMUPLOADLOG="1"</code></pre><hr><h3>MacOS Deployment</h3><h4>Supported Parameters</h4><table style="width: 1017px;"><tbody><tr><th colspan="1" rowspan="1">Argument</th><th colspan="1" rowspan="1">Value</th><th colspan="1" rowspan="1">Description</th></tr><tr><td colspan="1" rowspan="1">code</td><td colspan="1" rowspan="1">&lt;session pin&gt;</td><td colspan="1" rowspan="1">Connect automatically on startup</td></tr><tr><td colspan="1" rowspan="1">confirmconsent</td><td colspan="1" rowspan="1">true / false</td><td colspan="1" rowspan="1">Skip consent screen if <code>false</code></td></tr><tr><td colspan="1" rowspan="1">fileLogsLevel</td><td colspan="1" rowspan="1">1–4</td><td colspan="1" rowspan="1">Logging level (1=Critical, 4=Debug)</td></tr><tr><td colspan="1" rowspan="1">proxy_url</td><td colspan="1" rowspan="1">URL</td><td colspan="1" rowspan="1">Proxy server URL</td></tr><tr><td colspan="1" rowspan="1">proxy_username</td><td colspan="1" rowspan="1">Username</td><td colspan="1" rowspan="1">Proxy username</td></tr><tr><td colspan="1" rowspan="1">proxy_password</td><td colspan="1" rowspan="1">Password</td><td colspan="1" rowspan="1">Proxy password</td></tr></tbody></table><h4>MacOS Example Command</h4><pre><code class="language-plaintext">open -n -a "/Applications/ScreenMeetSupport.app" --args code="977113" confirmconsent="false"</code></pre><blockquote>Organization RestrictionsUse <code>getAllowedOrgIDs</code> to list allowed organization IDs and <code>setAllowedOrgIDs</code> to configure or disable restrictions.</blockquote><hr><h3>Linux Deployment</h3>Install the Debian package from the download link. Configure network and proxy settings per your environment. For centralized management, use your standard Linux software distribution tooling.

Deploying a Pre-installed Client

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22