<h2>Configuring User Roles for ScreenMeet in Microsoft Entra ID</h2><p>This guide outlines the steps to add users and assign roles for accessing and managing ScreenMeet in Microsoft Entra ID.</p><hr><h3>Prerequisites</h3><ul><li><p>Access to your organizations <a target="_blank" rel="noopener noreferrer nofollow" href="https://portal.azure.com/">Microsoft Entra ID</a>.</p></li><li><p>Administrator permissions to configure Microsoft Entra ID.</p></li></ul><hr><h3>Steps to Configure User Roles</h3><h4>1. Sign In and Navigate to Microsoft Entra ID</h4><ul><li><p>Log in to the <a target="_blank" rel="noopener noreferrer nofollow" href="https://portal.azure.com/">Microsoft Entra ID</a>.</p></li><li><p>Click the hamburger menu icon and select <code>Microsoft Entra ID</code>.</p></li></ul><p></p><h4>2. Go to Enterprise Applications</h4><p>In Microsoft Entra ID, select <code>Enterprise Applications</code>.</p><p></p><h4>3. Search for ScreenMeet Support</h4><p>Within Enterprise Applications, search for <code>ScreenMeet Support</code>.</p><p></p><p>Within this section, you can add users who will access ScreenMeet to create support sessions.</p><p><strong>Important - Group Level Assignment</strong></p><p>When assigning a group to an application, only users within that group will have access. The assignment does not cascade to nested groups. For more information, refer to the <a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.microsoft.com/en-us/azure/active-directory/manage-apps/assign-user-or-group-access-portal">Microsoft Documentation</a>.</p><h4>4. Manage Users and Groups</h4><ul><li><p>Under the <code>Manage</code> section, select <code>Users and Groups</code>.</p></li></ul><p></p><h4>5. Add a User</h4><ul><li><p>Select <code>Add User</code>.</p></li></ul><p></p><h4>6. Assign a Role</h4><ul><li><p>Select the appropriate members.</p></li></ul><p></p><p>Assign the user a role:</p><ul><li><p><strong>Agent</strong> – Can create support sessions.</p></li><li><p><strong>Admin</strong> – Can modify ScreenMeet permission settings for the entire organization.</p></li></ul><p></p><h4>7. Verify Admin Permissions in ScreenMeet Console</h4><ul><li><p>Go to the <a target="_blank" rel="noopener noreferrer nofollow" href="https://console.screenmeet.com/">ScreenMeet Console</a>.</p></li><li><p>If you see the <code>Organization</code> tab, you have Admin permissions.</p></li></ul><p></p>

Configuring ScreenMeet / Microsoft Entra ID integration

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22