<h3>Privacy Curtain</h3>The Agent can use the Privacy Curtain feature to obscure the end user’s screen during a support session. When active, all content on the primary screen and connected displays is hidden from anyone physically looking at the device, while the Agent maintains full visibility and control.<div data-callout-type="info" data-callout="" class="cf-callout cf-callout--info"><h4>Prerequisites &amp; System Requirements</h4><ul><li>Administrator Access: An Administrator must enable the Privacy Curtain feature in the ScreenMeet console.</li><li>Remote Control: The Privacy Curtain can only be activated when a Remote Control session is active.</li><li>Operating System: The end user's device must be running Windows (Consumer or Server editions) Version 2004 (Build 19041) or later</li></ul></div><div data-callout-type="warning" data-callout="" class="cf-callout cf-callout--warning">Important Note on OS Compatibility Devices running older Windows feature updates or Long-Term Servicing Channel (LTSC/LTSB) builds based on versions prior to 2004 do not support the display capabilities required for this feature.On these devices, the Privacy Curtain will not be shown as an option for the agent to enable.</div><h3>How to Enable Privacy Curtain</h3><ol><li>Start a Remote Control session.</li><li>Click the Privacy Curtain button in the agent toolbar.<ol><li></li></ol></li><li>This sends a request to the end user's device. The user will see a prompt to allow the action.<ol><li></li></ol></li><li>Once the user clicks Allow, the feature becomes active.<ol><li></li><li></li></ol></li></ol><h3>Deactivating Privacy Curtain</h3>To restore the local display visibility:<ul><li>Agent: Click the Privacy Curtain button again.</li><li>End User: Press the shortcut key combination displayed on their screen (e.g., Ctrl+Alt+Del).</li></ul>

Privacy Curtain

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component