<h2>Data Export Overview</h2>The data export functionality allows you to retrieve your session data in an excel/CSV format.Information included in the data export includes:&nbsp;<h3>Session Logs&nbsp;</h3>The session log includes one entry per session. The session logs include the following data.<ul><li>Agent email&nbsp;</li><li>Session date - listed in year-month-date format</li><li>Session ID - unique identifier assigned to the session</li><li>Status- status of the session<ul><li>Statuses: open, closed, scheduled</li></ul></li><li>Type&nbsp;- which type of session was held<ul><li>Types of sessions - Live, CoBrowse, Remote Support, Replay</li></ul></li><li>Duration - the amount of time from session creation to session closure</li><li>Connected Duration - the amount of time from when an end user joins the session until session closure</li><li>OS Name - operating system name of the end users device if applicable (remote support session types)</li><li>OS Version - operating system version of the end users device if applicable (remote support session types)</li><li>Label - correlates with the CRM case name/number where the ScreenMeet session was launched or the description entered if the session is created on <a target="_blank" rel="noopener noreferrer nofollow" href="//console.screenmeet.com">console.screenmeet.com</a></li></ul><h3>User/Agent Export</h3>The user/agent export logs lists all agents(active and inactive) in the ScreenMeet console that have not been deleted.<ul><li>Agent's email address</li><li>Agent's first name</li><li>Agent's last name</li><li>Agent ID (assigned to user automatically)</li><li>External ID (assigned to user automatically)&nbsp;</li><li>User Status - status of the user<ul><li>Statuses: CONFIRMED, UNCONFIRMED, FORCE_CHANGE_PASSWORD (user needs to reset their password)</li></ul></li><li>Enabled - Is the user enabled</li><li>Active Status&nbsp;<ul><li>If this value is equal to 1, the user is active. If the value is blank/null, the user is inactive</li></ul></li><li>Created At - Date the user was created</li><li>Email Verified - If the users email has been verified</li><li>Group Admin - Is the user a Group Admin</li><li>Supervisor - Is the user a Supervisor</li><li>Last Active Date&nbsp;- When the user last logged into the console/authenticated into the CRM widget/started a session</li><li>Updated At Date&nbsp;- When the user and their information was last updated</li></ul><h3>Support Session Logs Export</h3>The support session log includes one line/entry for each action taken during the session.&nbsp;<ul><li>Support Session ID&nbsp;- the unique identifier of the session that is assigned</li><li>Time stamp of the entry</li><li>Type of entry&nbsp;<ul><li>The type of entry varies based on which product you are using and what is happening in the session</li><li>Some examples will be chat logs, when an agent or user joins, when UAC permission is granted, when cameras or audio is enabled, when a server region is selected</li></ul></li><li>Message - gives the information relating to the entry type. For example, in a chat entry, it will show the "type" as chat and the message as the Agent/User's name and what they typed in the chat</li><li>Extra Data - gives any extra information relating to the support log entry</li></ul><h2>Data Export Instructions</h2><ul><li>Login to a ScreenMeet administrator profile</li><li>Navigate to the <a target="_blank" rel="nofollow noopener noreferrer" href="https://console.screenmeet.com/organization/dataexports">Data Exports</a> section</li><li>Click "Create New Data Export"</li><li>Select which portions of data you would like to export and the email address that the logs should go to</li><li>A data export will be queued. When the export has completed, it will email the user with the download link. You can also download the file from the Data Exports screen</li><li>When the link is clicked in the email/if the export has completed, the administrator will see a download link that is active for three days</li></ul>

Data Export

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component