<h2 style="text-align: left;">Configure API service&nbsp;</h2> <h3 style="text-align: left;">Overview</h3>To configure 2way communication between&nbsp;D365&nbsp;and&nbsp;ScreenMeet&nbsp;we need to create an application user in dynamics and assign&nbsp;ScreenMeet API Service&nbsp;security role to it.&nbsp;This would allow dynamics to call ScreenMeet APIs to create sessions on behalf of the D365 user and for ScreenMeet to push session information including session logs back to D365.&nbsp;<ol><li>&nbsp;Navigate to&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://admin.powerplatform.microsoft.com/">https://admin.powerplatform.microsoft.com/</a>&nbsp;and open your environment where&nbsp;ScreenMeet for Omnichannel&nbsp;is installed, and click&nbsp;Settings </li><li>Expand&nbsp;Users + permissions&nbsp;and then click&nbsp;Application User </li><li>Add a&nbsp;New App User&nbsp;and use ScreenMeet App ID:&nbsp;2c0e2f93-f319-4366-a015-7114167d32b0 Select the business unit and assign&nbsp;ScreenMeet API Service&nbsp;security role.&nbsp; This will create&nbsp;# ScreenMeet Support for Dynamics 365&nbsp;application user </li></ol>

Configure API service

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

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New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

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Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component