<h2>Introduction</h2>&nbsp;If you encounter issues with screen sharing or enabling audio/video in ScreenMeet Live due to operating system or browser permissions, follow the steps below to resolve the issue.<h2>Windows</h2><h4>Chrome:</h4><ol><li>Click the three-dot menu icon and go to Settings &gt; Privacy and Security.</li><li>Ensure that Camera and Microphone permissions are enabled.</li><li>To enable permissions for the Screenmeet site:<ul><li>Visit the Screenmeet site.</li><li>Click on the lock icon in the address bar.</li><li>Adjust the camera and microphone permissions to allow.</li></ul></li><li>Restart the browser and try screen sharing again.</li></ol><h4>Firefox:</h4><ol><li>Click the three-line menu icon and go to Options &gt; Privacy &amp; Security.</li><li>Enable Camera and Microphone permissions.</li><li>To enable permissions for the Screenmeet site:<ul><li>Visit the Screenmeet site.</li><li>Click on the information (i) icon in the address bar.</li><li>Adjust the camera and microphone permissions to allow.</li></ul></li><li>Restart the browser and attempt screen sharing again.</li></ol><h4>Edge:</h4><ol><li>Click the three-dot menu icon and go to Settings &gt; Privacy, search, and services.</li><li>Ensure that Camera and Microphone permissions are enabled.</li><li>To enable permissions for the Screenmeet site:<ul><li>Visit the Screenmeet site.</li><li>Click on the lock icon in the address bar.</li><li>Adjust the camera and microphone permissions to allow.</li></ul></li><li>Restart the browser and try screen sharing again.</li></ol><h4>Checking Operating System Permissions</h4><ol><li>Press the Windows key + I to open Settings.</li><li>Select Privacy &gt; Screen.</li><li>Ensure that "Allow desktop apps to access your screen" is enabled.</li></ol><h4>Updating Browser and Operating System</h4><ol><li>Update your browser to the latest version by accessing its settings and selecting "About" or "Update."</li><li>For Windows, go to Settings &gt; Update &amp; Security to check for operating system updates.</li></ol><h2>macOS</h2><h4>Chrome:</h4><ol><li>Click the Chrome menu and go to Preferences &gt; Privacy &gt; Websites.</li><li>Ensure that Camera and Microphone permissions are allowed.</li><li>To enable permissions for the Screenmeet site:<ul><li>Visit the Screenmeet site.</li><li>Click on the lock icon in the address bar.</li><li>Adjust the camera and microphone permissions to allow.</li></ul></li><li>Restart the browser and try screen sharing again.</li></ol><h4>Firefox:</h4><ol><li>Click the Firefox menu and go to Preferences &gt; Privacy &amp; Security.</li><li>Ensure that Camera and Microphone permissions are enabled.</li><li>To enable permissions for the Screenmeet site:<ul><li>Visit the Screenmeet site.</li><li>Click on the information (i) icon in the address bar.</li><li>Adjust the camera and microphone permissions to allow.</li></ul></li><li>Restart the browser and attempt screen sharing again.</li></ol><h4>Safari:</h4><ol><li>Click the Safari menu and go to Preferences &gt; Websites.</li><li>Allow Camera and Microphone permissions.</li><li>To enable permissions for the Screenmeet site:<ul><li>Visit the Screenmeet site.</li><li>Click on the "Settings for This Website" option.</li><li>Adjust the camera and microphone permissions to allow.</li></ul></li><li>Restart the browser and try screen sharing again.</li></ol><h3>Checking macOS Privacy Settings</h3><ol><li>Open Security &amp; Privacy in System Preferences.</li><li>Select the Privacy tab.</li><li>Ensure that Screen Recording permissions are granted to your browser.</li></ol><h3>Updating Browser and macOS</h3><ol><li>Update your browser to the latest version through its settings.</li><li>For macOS updates, go to System Preferences &gt; Software Update.</li></ol><h2>Mobile</h2>Checking Browser and Operating System Permissions&nbsp;<ul><li>On Android, go to Settings &gt; Apps &gt; [Browser Name] &gt; Permissions.<ul><li>Verify that camera, audio, microphone inputs are enabled.</li></ul></li><li>On iOS, go to Settings &gt; Privacy &gt; Camera/Microphone.<ul><li>Verify that camera, audio, microphone inputs are enabled.&nbsp;</li></ul></li></ul>Checking for updates<ul><li>On Android, go to Settings &gt; System.</li><li>On iOS, go to Settings &gt; General &gt; Software Update.</li></ul>&nbsp;

Live Troubleshooting Guide

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

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Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

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Beam Release Notes Q1 22

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New Remote Support Client for Mac

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Remove End Cobrowse Button

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Configure ScreenMeet to only show on specified tables

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Connecting to ChromeOS devices

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Connection Information

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Creating a session

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Custom URL

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Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component