<h2>Scheduling a ScreenMeet Live session</h2>As an agent, you are able to schedule a live session to take place at a future time. When this is done, you can provide the link to your customer or end user.Once the scheduled time takes place, the meeting will automatically open for the agent and for the end user or customer. <h2>Scheduling Option - Through <a target="_blank" rel="noopener noreferrer nofollow" href="//Live.ScreenMeet.com">Live.ScreenMeet.com</a></h2>If you are not using a CRM integration with ScreenMeet, you can still schedule live sessions.<ul><li>Navigate to <a target="_blank" rel="noopener noreferrer nofollow" href="//live.screenmeet.com">live.screenmeet.com</a></li><li>Log in with your ScreenMeet credentials.</li><li>You will be greeted with a widget that is very similar to the session creation screen in <a target="_blank" rel="noopener noreferrer nofollow" href="//console.screenmeet.com">console.screenmeet.com</a></li><li>Click on any relevant features that you would like to be enabled and then click on schedule new meeting.</li><li>Enter the desired date/time and schedule the meeting&nbsp;</li><li>Once the meeting is scheduled, you will see this scheduled meeting within <a target="_blank" rel="noopener noreferrer nofollow" href="//Live.ScreenMeet.com">Live.ScreenMeet.com</a>.<ul><li>You can edit/reschedule the meeting, share the URL, email the invite, or start the meeting early.&nbsp;</li><li>You can also cancel the meeting or add it to a personal calendar.</li></ul></li></ul><h2>Scheduling Option - Through Salesforce</h2>If your administrator has enabled scheduling within your Salesforce widget, you can follow the steps below.<ul><li>Navigate to your Salesforce object (case, account, etc) within Salesforce where the widget is embedded.</li><li>Click on any relevant desired features and then proceed to click on the "Schedule session option".&nbsp;<ul><li>This may not appear if your administrator has not enabled it or updated the package recently for this functionality.</li></ul></li><li>Set the desired date and time and click on schedule session.</li><li>Send the link to customers or end users with the date/time.&nbsp;</li><li>You may also reschedule the session as well.</li><li>This can be automated as part of a service request by your administrator as well.</li></ul>

Scheduling a Session

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22