<h2>Overview</h2><p>In release 1.12 we focused on simplifying the setup process, permission management, and streamlining troubleshooting of the Service Account configuration.<br><br>We also added various QOL changes for agents. These changes include PIN support to join meetings (as an easy way to tell customers over the phone to join a live call) and the ability to store the Session Preferences and Last Session Type locally in the browser.</p><p>The new changes have drastically improved the time to set up the package, taking initial configuration time from approximately one hour down to 15-20 minutes.</p><h3>New Features added in this version</h3><ul><li><p>Simplified permission management by adding pre-configured permission sets into the managed package.</p></li><li><p>Integrated CSP requirements into the package and reduced its scope.</p></li><li><p>Reduced system permissions requirements access for agent/admin/supervisor roles.</p></li><li><p>Added the ability to store preferred agent sessions and agent options locally in the browser.</p></li><li><p>Added support for using a PIN to join live calls via myhelpscreen.com.</p></li><li><p>Added a new Troubleshooting page in the new ScreenMeet Admin Page. This page should help you diagnose Object- and Field-Level Security issues with your Service Account Permission Set.</p></li><li><p>Added an Agent Preference to enable/disable the audio channel for live calls if the organization configuration allows.</p></li><li><p>Added several security/key management enhancements.</p></li><li><p>Added capability to route all API calls via the SFDC back-end rather than making requests directly via the browser.</p></li></ul><h3>Bug Fixes</h3><ul><li><p>Fixed OmniChannel integration Button that sent an invite link on the chat.</p></li><li><p>Only show enabled session types and preferences when you are creating a new session.</p></li><li><p>Fixed an issue of erroneously displaying "This session will not be recorded" when recordings are set to "always on".</p></li></ul><h2>New Features screenshots</h2><p>Permissions Sets:</p><h3><br></h3><p>PIN to join live call:<br><br></p><p>Troubleshooting Page:</p><p></p><p><br></p>

Salesforce Winter 2021 Release

Release Winter 2021 (v1.12)

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

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AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

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New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

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Localization

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component