AI Assist allows agents to use real-time chat to troubleshoot and resolve issues. It includes options to upload or capture screenshots, search your knowledge base, and reference Incident and Case data to help provide more informed responses.<hr><h3>Configuration</h3><ol><li>As a ScreenMeet Administrator login to <a target="_blank" rel="noopener noreferrer nofollow" href="http://console.screenmeet.com">console.screenmeet.com</a></li><li>Click <code>Organization</code> → <code>Settings &amp; Policies</code> → <code>AI Assist</code></li><li>In the <code>Configuration</code> tab you will see the following options:<ul><li>AI Assist: Enables or disables AI Assist for Remote Support sessions.</li><li>Images and Screenshots: At this this, this functionality can not be disabled. Allows agents to upload and drag-and-drop images or capture screenshots for AI Assist to use in troubleshooting (Supported image formats include PG, PNG, or WebP with a max recommended size of 5 MB)</li><li>AI Assist Activity in Session Logs: Enables agents to view AI Assist chat activity in session logs. These entries will appear with the Type set to ‘ai-chat’</li><li>Knowledge Base Search: The <a target="_blank" rel="noopener noreferrer nofollow" href="https://store.servicenow.com/store/app/2d6d23261b646a50a85b16db234bcb49">Knowledge API</a> app is required to enable this functionality. Allows AI Assist to search your Knowledge Base to assist with troubleshooting</li><li>Incident and Case Data: Allows AI Assist to reference incident and case data for additional troubleshooting context. This will search the CRM records short description, description, and notes field.</li></ul></li><li>In the <code>Preview</code> tab you will have the option to test the AI Assist responses with options to include CRM/ITSM context and to search your knowledge base</li></ol>

AI Assist

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22