<h2>Introduction:</h2>ScreenMeet offers two main features for reporting on sessions within ServiceNow: the Dashboard and Custom Reports.&nbsp;DashboardHere are the fundamental aspects of this feature:<ul><li>Current Active Sessions</li><li>Sessions Last 24 hours</li><li>Sessions Last 30 Days</li><li>Avg session duration in the last 24 hours</li><li>Session counts by day, last 30 days</li><li>Sessions by parent table type</li><li>Sessions by device type</li><li>Most popular OS</li></ul> <h2>Creating a Custom Report</h2>ScreenMeet offers the flexibility for your administrators to create custom reports tailored to your precise requirements. Here's how you can accomplish this:<ul><li>Navigate to ServiceNow as a ServiceNow administrator</li><li>Search for "Reports" and select "Create New Report"</li><li>Name the report with your desired name</li><li>For the "source type", select "Table"</li><li>Select ScreenMeet Sessions (x_prois_sm_sessions)</li><li>Click Next</li><li>All sessions will be shown. This is a great starting point for building the base report. Subsequent reports can be made based on your requirements and added to your own dashboards.</li><li></li><li>You may add any visualization type, such as a bar graph, time series, etc.&nbsp;</li><li>You may add filter conditions, such as creating a specific report for a certain team, for certain sessions based on session metadata (show all sessions greater than 30 days, etc)</li></ul><h2>Conclusion</h2>This concludes the overview of the ScreenMeet Dashboard and the process of creating Custom Reports. With these features at your disposal, you can efficiently manage sessions and gain valuable insights into your usage. For further assistance or inquiries, please consult our support resources or contact our dedicated support team.

Dashboards and Reports

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component