You can review ScreenMeet Session Logs in ServiceNow. ScreenMeet Sessions can be related to the parent record so you can easily locate the correct session.One of the following roles are required to view ScreenMeet Sessions records in ServiceNow.<ul><li>ScreenMeet Admin: <code>x_prois_sm.remote_support_admin</code></li><li>ScreenMeet Agent: <code>x_prois_sm.remote_support</code></li><li>ScreenMeet Session Viewer: <code>x_prois_sm.sessions_user</code></li></ul><hr><h3>Accessing ScreenMeet Sessions records</h3><ol><li>Open the ScreenMeet Sessions from the parent record’s related records list.</li><li>Search for ScreenMeet Sessions directly in ServiceNow.</li></ol>Select the appropriate ScreenMeet Sessions record to view the available session information.<ul><li>Details: Displays general session information, including the session PIN, user (agent), status, description, created date, termination reason, and additional session details.</li><li>Session Logs: Records the actions that occurred during the session. This includes the agent joining the session, remote control being granted, shortcuts being executed, chat transcript activity, and other session events.</li><li>Device Information: Displays information about the device the agent connected to during the session.</li><li>Attachments: Displays recordings and file transfers when these items are configured to attach to the ScreenMeet Sessions record. If this is configured to attach to the parent object instead, they will appear directly on the related Incident, Task, Case, or other parent record.</li></ul>

Reviewing Session Logs in ServiceNow

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

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Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

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CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component