Remote Support Features

Remote Support settings allow administrators the options to configure ScreenMeet to their suit their organization’s needs.

Session Recording is a drop-down list that gives the Administrator the option to:
• Always record
• Never record
• Let the agent decide

Filetransfer is a drop-down list that controls how files are transferred between the Agent and the user:
• Disable file transfer
• Bi-directional
• Agent to user only
• User to agent only

In addition, Administrators have the option to enable or disable other configuration settings, including:

• Chat between agent and user

• Remote control of user's device

• URL invite for additional agents to join a support session

• Laser pointer

• UAC escalation of Windows device

• Log remote control strokes to session log

• Windows Tools

• Reboot and reconnect to the remote device

• Run terminal commands

• Stream Performance Tuning

• Agent Obfuscation

• Reboot in Safe Mode

• Screenshot tool

• Whiteboard screen drawing

• Agents can pre-request remote control and Administrator permissions on Windows devices

• Auto-login feature

• Keyboard Mapping to Agent or Client's Language

• Privacy Curtain

After any modifications or updates to settings, be sure to click Save Configuration.