403 Forbidden while making API request

This error message can occur for several reasons. The possible causes and corresponding resolution steps are outlined below.

Invalid License: (Active support session creator limit reached: #)

• Your organization has hit your license limit for sessions. Please reach out to ScreenMeet support or email your CSM to assist.

ACL Exception Insert Failed due to security constraints

• Check that your ScreenMeet Service Account user has the following roles:

  • x_prois_sm.service_account

  • x_prois_sm.remote_support