Overview ScreenMeet is modern and easy to use remote support from your web browser; see and control any device from your Zendesk instance. Our Zendesk App works in Support and Chat to allow the agent to create a remote support session, invite the end user to share their screen via a URL and see and control the end-users’ device in real-time. When the end user clicks on the invite link, they are guided into the remote support session in the most user friendly way possible for their device. In almost all cases, the end user is up and running in 2-3 clicks and under 30 seconds.Requirements Installation of ScreenMeet will require an Admin to install within Zendesk Support or Chat.<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.zendesk.com/apps/support/screenmeet-for-support/?q=mkp_screenmeet">ScreenMeet for Zendesk Support</a>{target="_blank"} will install into your Zendesk Support Account.<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.zendesk.com/apps/chat/screenmeet-for-chat/?q=mkp_screen">ScreenMeet for Zendesk Chat </a>will install into your Zendesk Chat Account.After installing, you will be provided a trial for 30 days and will be a fully functional license.To continue with a commercial license or have additional questions, please reach out to ScreenMeet's Support Team by<a target="_blank" rel="noopener noreferrer nofollow" href="https://screenmeet.atlassian.net/servicedesk/customer/portal/2/group/2/create/10"> creating a support ticket.</a>Licensing will be based on how users will be using ScreenMeet.ScreenMeet Zendesk Package Support &amp; UpdatesScreenMeet actively supports versions of the ScreenMeet Zendesk package released within the last two years.For optimal performance, security, and access to the latest features and bug fixes, we recommend upgrading your ScreenMeet Zendesk package every 4-6 months.

Zendesk Overview

Requirements & Overview

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22