<h2>What’s New - July 2019</h2><h3>Features</h3><ul><li>Hotkey Support</li><li>Remote UAC</li><li>Survey at the end of a session</li><li>Warning message before Alt-F4 application</li><li>Win 32 compatibility</li><li>Windows Server Support (2008+)</li><li>MacOS Tools</li><li>MacOS Performance Slider</li></ul><h3>Bug/Performance Fixes</h3><ul><li>Windows 7 would disconnect randomly during the Session</li><li>Multiple monitors would mislabel monitors</li><li>Language localization: Language was being translated incorrectly</li><li>Windows tool minimizes if the browser is refreshed</li><li>PowerShell command no longer opens up a blank page</li><li>MacOS: Various UI fixes</li><li>Performance increases and better stability</li></ul><h2>Remote UAC Credentials</h2>The Agent can now enter administration credentials to grant UAC permission on the remote device. To enter agent administration credentials, select the Windows Tools section and click on UAC. A new popup will appear to either REQUEST LOCAL ADMIN&nbsp;privilege or to REQUEST WITH ADMIN CREDENTIALS. This feature is for users that do not have local admin access and need someone to approve them to run admin-level commands.<h2>Windows Hotkeys</h2> Agents can run Windows shortcuts on the user’s device. The Windows hotkey icon will appear in the toolbar once remote control has been enabled. &nbsp;The Windows Hotkeys button will then appear in the sidebar and clicking on this will bring up a list of hotkeys in a popup window. Selecting a hotkey from the popup will trigger the associated action on the user’s device. To view information on the action that each hotkey will trigger, simply hover over the appropriate hotkey button.<h2>Run Commands</h2> Agents can run commands or scripts through the viewer. After the Agent has selected Remote Control, the option for Run Commands will appear. Clicking this will open up a popup window with the Run Command options.PowerShell: Use PowerShell instead of Command Prompt when running the commands. Run as Admin: Run PowerShell or Command Prompt as administrator. Keep cmd terminal open after running: After running your command, this option will leave the window open so agents can see the output of the command. Default is for the command to run in the background. Enabling this option will leave the window open. Run command on “Enter” key press: Toggling this will allow agents to execute commands after pressing the ENTER key on the keyboard rather than clicking Execute Command.

ScreenMeet Remote Support Release notes - July 19

July

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component