<h2>What’s New - August 2019</h2><h3>Features</h3><ul><li>Low-Performance Mode: Increase session stability for agents with low bandwidth</li><li>Connection Info: View stream connection metrics mid-session</li><li>Remote Clipboard: Copy text from the end user’s device and paste it to the Agent’s device</li><li>Additional Windows hotkeys added to agent toolbar</li><li>Hitting Alt-F4 with ScreenMeet client in focus will prompt a confirmation popup</li><li>Windows 32-bit Support</li><li>MacOS Remote Clipboard</li><li>More MacOS hotkeys</li></ul><h3>Bug/Performance Fixes</h3><ul><li>Increased stability for Windows 7 users</li><li>Resolved Firefox agent keystroke mapping</li><li>Rewrote backend logic to improve stability at sites with low bandwidth</li><li>Improved timing for initial connection to a session</li><li>MacOS system preference now opens if minimized</li></ul><h2>Remote Clipboard</h2>Content from the user’s device may now be copied and pasted to the Agent’s device. After enabling remote control and toggling the clipboard link ON, the Agent may copy content on the user’s device, which will be saved into their Agent Clipboard. A notification will then appear on the Copy Remote Clipboard button in the sidebar. When this is selected, the Agent can paste it into their environment. <h2>Connection Info</h2>Agents can view the connection speed between the Agent and user during the Session. At the bottom of the sidebar, click Connection Info, and a popup will appear with real-time measurement of connection metrics.<h3>Low Performance Mode</h3>If the stream experiences interruptions or slowdowns during an active session, an option to activate Low Performance Mode will be presented to the Agent. After activating this mode, the Session will resume with a lower quality stream but with more stability. If the Agent chooses not to activate the Low Performance Mode, and is still having connection issues, the software will automatically switch to this mode.

ScreenMeet Remote Support Release notes - Aug 19

August

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22