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2019

September

Updated Sep 2, 20261 min read

What’s New - September 2019

Features

  • Reboot/Reconnect in Safe Mode

  • Feedback survey at the end of a session

  • Network connection signal bar – view connection stability mid-session

  • First/last name obfuscation – set whether the end user can see agent first name, last name, or both

Bug/Performance Fixes

  • Fixed Firefox file transfer stability issues

  • Stability improvements for command line commands

  • After escalating to Admin, shield icon appears on title bar

  • Server-side improvements to ensure faster connections and more stability

  • License agreement URL now points to the new ScreenMeet webpage, https://www.screenmeet.com, where announcements and product information can be obtained

  • Fixed case description UI issue for sessions launched from ScreenMeet Console

Reboot Safe Mode

We have added the option to Reboot/Reconnect into safe mode. After escalating into UAC, agents now can reboot the end user’s device into safe mode.

NOTE: End users must have a hardline connection to the network as WiFi is disabled in safe mode.

Feedback Survey

Agents can give feedback at the end of their sessions. Select a star rating and write your experience of the Session below. ScreenMeet reviews all candid feedback, which helps us create and maintain a better experience.

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