<h2>What’s New - October 2019</h2><h3>Features</h3><ul><li>Windows Tools</li><li>Mac&nbsp;Tools</li><li>MacOS Complete Redesign</li><li>MacOS Catalina Support&nbsp;</li><li>iOS New Workflow for Screenshare</li></ul><h3>Bug/Performance Fixes</h3><ul><li>Agents are now limited to sending only one feedback report after the end of each Session</li><li>The Edge Browser would not allow any resizing of the popup tool. This has been fixed.</li><li>On iOS, there had been some cases where the End Session wouldn't close the Session entirely</li><li>The camera icon is now correctly placed within the CRM widget</li></ul><h2>Windows Tools</h2>The Windows hotkeys have been completely redesigned and labeled Windows Tools to make it easier for agents to find the tools they use most often. Clicking on Windows Tools,&nbsp;located on the sidebar, will present the Agent with six options: Tools, Custom Tools, Desktop, Explorer, System, and Run. Run Commands have been removed from the sidebar and placed within Windows Tools, retaining the same functionality and options as before. Additionally, a Search Bar has been integrated into Windows Tools. When the first part of the name of the desired Tool is typed into the search field, it will automatically populate in the menu to be selected.<h2>Mac Tools</h2>Agents can easily navigate to Mac shortcuts on the user’s device. Open the Mac Tools on the agent sidebar to open the tools category. Clicking on any of these tools will automatically open on the user’s machine, making it easier for the Agent to troubleshoot.<h3>MacOS Redesigned</h3> ScreenMeet has redesigned its MacOS client to make it similar in appearance to Windows. The MacOS screens now mirror those of Windows to make it easier for agents to support both clients. This redesign supports the MacOS dark mode theme as well.

ScreenMeet Remote Support Release notes - Oct 19

October

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component