<h2>What’s New - November 2019</h2><h3>Features</h3><ul><li>Windows whiteboard</li><li>MacOS Catalina workflow screens</li><li>Windows/MacOS screenshot button</li><li>Survey added at the end of each Session</li><li>Agent name can now be set to "Agent"</li></ul><h3>Bug/Performance Fixes</h3><ul><li>Laser pointer is now under the tool Screen Annotation&nbsp;</li><li>File transfer can now be canceled during upload then re-uploaded&nbsp;</li><li>Tools that are dependent on remote control are highlighted in the sidebar</li><li>If a session is paused, agents can no longer transfer files to the user</li><li>The Windows/MacToolwindow is now much smaller, allowing more screen area to be used by the Agent</li><li>Clicking on the Chat message in the bottom right will now open the chat window on the Agent’s screen</li></ul><h2>Windows Whiteboard</h2>ScreenMeet has added the ability to annotate/whiteboard on the end user’s machine. After the end user has accepted the request to whiteboard, agents have access to laser pointer, draw, shapes, brush, undo, and clear.Colors:&nbsp;Red,&nbsp;green,&nbsp;blueShapes: Arrows (every direction), star, checkmarkBrush thickness: Small, medium, largeWe have moved the&nbsp;laser pointer from the sidebar and grouped it within screen annotation, making it easier for agents to navigate to the tools they need.<h2>Screenshot</h2>Taking a screenshot of the user’s device is now easier with the screenshot feature. Click on Screenshot, and a popup window will appear with a still image of the user’s screen. Agents have three options for the screenshot: Download Screenshot,&nbsp;Upload to User, or Upload to the Salesforce Case or the ScreenMeet cloud. The ScreenMeet Cloud is accessed through the console. The Screenshot button is available for both Windows and MacOS.<h2>MacOS Catalina Workflow</h2>With the newest MacOS update, Catalina, users must enable the ScreenMeet application through their privacy settings to enable screen recording and remote control. Instructions on accomplishing this have been added, making it much easier for the user to navigate to the appropriate pages. If the permission has not yet been set, the user will click Allow on the dialog screen. A popup window will appear with instructions on how to navigate to the appropriate settings panel. The same workflow has been added for remote control as well.

ScreenMeet Remote Support Release notes - Nov 19

November

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component