Remote Support Release Notes - Q1 22
22.2 - Mar 16, 2022
Product Enhancements
Added support for middle mouse button
Issues Resolved
Resolved issue with wrong log filename for Windows client
22.1 - February 16, 2022
Product Enhancements
Added an enhancement that allows agents to see the user's multiple monitors within a single ScreenMeet window.
Enhanced resolution handling for ultra-widescreen/high resolution displays.
Updated internal SSL certificate for Remote Support.
Enhanced the French localization of the Remote Support application.
Enhanced the export capability to include remote support labels/case information.
Enhanced searching behavior when an administrator searches within ScreenMeet console.
Issues Resolved
Corrected an issue that caused Windows defender to pop up upon session start
Corrected an issue that caused the update popup to show despite having auto-update enabled.
Corrected an issue that caused some lower-performing sessions to have blank recordings.
Corrected an issue that caused the remote clipboard to not work as expected on MacOS.
Corrected an issue that prevented sessions from not reconnecting properly after a reboot
Corrected an issue that prevented some sessions from working as expected while using mobile networks.
Corrected an issue that caused disconnections when the client turned off the privacy curtain feature.