<h2>22.9</h2><h3>Bug Fixes</h3><ul><li><p>Corrected an issue that caused chat to be displayed despite having chat disabled in settings.</p></li><li><p>Corrected an issue that displayed non-ASCII characters improperly.&nbsp;</p></li></ul><h2>22.8&nbsp;</h2><h3>Bug Fixes</h3><ul><li><p>Corrected an issue that prevented ScreenMeet tools from working in rare cases.</p></li></ul><h2>22.7&nbsp;</h2><h3>Bug Fixes</h3><ul><li><p>Corrected an issue that prevented joining sessions on virtual machines.</p></li><li><p>Corrected an issue that caused the "open this application" flow on <a target="_blank" rel="noopener noreferrer nofollow" href="//myhelpscreen.com">myhelpscreen.com</a> to appear improperly.</p></li></ul><h2>22.6&nbsp;</h2><h3>Product Enhancements</h3><ul><li><p>Android support app has been updated to use new secured endpoint.</p></li><li><p>Android support app now supports new SSL certificate and allows the user to bypass an out of date SSL certificate.&nbsp;</p></li><li><p>iOS app now supports new SSL certificate and allows a bypass warning screen similar to Android/Windows.</p></li></ul><h2>22.5&nbsp;</h2><h3>Product Enhancements</h3><ul><li><p>Agent chat window has been updated to now include a send button and resizable input field.</p></li><li><p>Agent chat window now has splitter, styles, and multi-line support</p></li><li><p>Mac client can now open preinstalled PKG remote support file when visiting the support download page.</p></li><li><p>the iOS client has been updated to support new SSL certificates&nbsp;</p></li><li><p>User experience for the copy/paste feature has been updated to no longer require remote clipboard.</p></li><li><p>Windows Tools UI for the Agent Viewer has been updated to support resizing to a smaller window</p></li></ul><h3>Bug Fixes</h3><ul><li><p>Resolved margin issues with the Advanced Settings window&nbsp;</p></li><li><p>Resolved an issue where remote support system information is inaccurate.&nbsp;</p></li><li><p>Resolved an issue where the Edge browser download pointer pointed to the wrong location.&nbsp;</p></li><li><p>Resolved an issue on macOS where remote control works improperly when the User stops it while the network is disconnected</p></li><li><p>Resolved an issue where a session may get disconnected when an Agent is remotely controlling a User’s device with macOS Monterey</p></li><li><p>Resolved an issue where installation of Windows client fails after manually uninstalling the previous version of the client.</p></li><li><p>Resolved issue where Windows client crashes when install on Azure VM</p></li><li><p>Resolved issue where WindowsServiceLog DB file remained after the session ended.</p></li></ul><p><br></p>

Remote Support Release Notes Q2 22

Remote Support Release Notes Q3 22

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23