2022

Remote Support Release Notes Q3 22

Updated Sep 2, 20262 min read

22.9

Corrected an issue that caused chat to be displayed despite having chat disabled in settings.
Corrected an issue that displayed non-ASCII characters improperly.

Corrected an issue that prevented joining sessions on virtual machines.
Corrected an issue that caused the "open this application" flow on myhelpscreen.com to appear improperly.

Android support app has been updated to use new secured endpoint.
Android support app now supports new SSL certificate and allows the user to bypass an out of date SSL certificate.
iOS app now supports new SSL certificate and allows a bypass warning screen similar to Android/Windows.

Agent chat window has been updated to now include a send button and resizable input field.
Agent chat window now has splitter, styles, and multi-line support
Mac client can now open preinstalled PKG remote support file when visiting the support download page.
the iOS client has been updated to support new SSL certificates
User experience for the copy/paste feature has been updated to no longer require remote clipboard.
Windows Tools UI for the Agent Viewer has been updated to support resizing to a smaller window

Resolved margin issues with the Advanced Settings window
Resolved an issue where remote support system information is inaccurate.
Resolved an issue where the Edge browser download pointer pointed to the wrong location.
Resolved an issue on macOS where remote control works improperly when the User stops it while the network is disconnected
Resolved an issue where a session may get disconnected when an Agent is remotely controlling a User’s device with macOS Monterey
Resolved an issue where installation of Windows client fails after manually uninstalling the previous version of the client.
Resolved issue where Windows client crashes when install on Azure VM
Resolved issue where WindowsServiceLog DB file remained after the session ended.