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2023

Remote Support Release Notes Q2 23

Updated Sep 2, 20261 min read

23.5 - May

Product Enhancements

  • Added support for 9 digit pins for the Windows client, Linux Client, and iOS app.

Bug fixes

  • Corrected an issue that allowed the end user to partially see the screen in some cases while the privacy curtain is enabled

  • Corrected an issue that caused the remote control function to not stop after the third party agent leaves the room.

  • Corrected an issue that caused the session to be interrupted after closing the chat window while the agent is offline

  • Corrected an issue that caused downloaded files to not be deleted from the machine. 

  • Corrected an issue that caused text to be unreadable when pasted from the clipboard feature.

23.4 - April

Product Enhancements

  • Added a feature to allow pasting from the clipboard into lock/login screens on Mac

  • Added ability to reboot Mac devices from agent portal.

Bug fixes

  • Various MacOS bug fixes


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