Hosting a Session

Hosting a CoBrowse Sesssion 

The following outline of information serves as an introduction to the features available to an agent within the CoBrowse application.

• 
  

• Request Laser Pointer - Determines if the agent can display a red dot/laser where their cursor is pointing to guide the end users attention.

• Request Highlighter - Determines if the agent can highlight/draw on the screen. These drawings are visible to the end user on the web page. 

• Request Remote Control - Determines if an agent can remotely control the page that the end user is on. Note:this does not extend control outside of the web page(s) in which the CoBrowse application is installed into.

• Screenshot - Determines if the agent can screenshot the user's screen.

• Unlock Scrolling - Determines if the agent can scroll on the page independently. The user will not see any scrolling that the agent does when this is enabled.

• Video Chat - If your account also has access to the Live platform, you can escalate the CoBrowse session to a video/audio chat.

• System Info - Displays information about the end users device. 

• View or Invite Agents - Allows the agent to invite more agents to join the session or view the current agent attendees. 

• File Transfer - Allows file transferring between the agent and end user. 

• Leave Session - Allows the agent to leave/end the session.

• Timer - Displays the duration of the current session. 

• Full Screen - Allows the agent to view the CoBrowse viewer within a full-screen view

  • Currently, it is only visible if the embedded iFrame version of CoBrowse within Salesforce is used. 

• Advanced Settings - Allows the agent to change the language that is displayed.