<h2>Gathering the session ID</h2><p>In order to review a session, the session ID is required. You can obtain the session ID in the following ways.</p><ul><li><p>Gather the session ID inside of the URL of the meeting. The session ID is the set of alphabetical characters after the <a target="_blank" rel="noopener noreferrer nofollow" href="//live2.screenmeet.com">live2.screenmeet.com</a> URL.</p></li><li><p>Gather the session ID inside of the session itself by gathering the meeting pin at the top right of the page.</p></li><li><p>Isolate the session in question by navigating to the <a target="_blank" rel="noopener noreferrer nofollow" href="//console.screenmeet.com">ScreenMeet Console</a>and by clicking into "My Session History" or "Global Session History".&nbsp;</p><ul><li><p>Use identifiers like the case description, time created, duration, or agent name to isolate a given session.</p></li></ul></li></ul><h2>Reviewing the session</h2><p>Once the session ID has been identified, search for the session using My Session History/Global Session History. Once the session has been found, click on the hyperlinked session ID text.</p><p></p><h2>Session information page</h2><p>The session information page includes various pieces of metadata about the session referenced below.</p><ul><li><p>Status of the session, when the session was created, duration of the session, when the session ended, termination reason, recording status</p></li></ul><h2>Session Log page</h2><p>The session log page includes events that transpired throughout the session including time stamps. Some examples of events include:</p><ul><li><p>When the agent joined the room, when any users joined the room, when microphones/cameras were enabled, when users leave the room, when users enable certain functions of the application, etc.</p></li></ul><h2>Files page</h2><p>The files page includes the recording(if applicable) of the session as well as any files that were uploaded in the ScreenMeet Live chat.</p><h2>Metrics page</h2><p>The metrics page includes any/all relevant metrics relating to the session such as the duration of seconds that users were connected to the session.&nbsp;</p><h2>Reviewing Sessions within your CRM</h2><p>Salesforce: <a target="_blank" rel="nofollow noopener noreferrer" href="https://docs.screenmeet.com/docs/session-history-within-case">Reviewing a Session</a></p><p>ServiceNow: <a target="_blank" rel="nofollow noopener noreferrer" href="https://docs.screenmeet.com/docs/session-history-within-servicenow-case">Reviewing a Session</a></p><p>Zendesk: <a target="_blank" rel="nofollow noopener noreferrer" href="https://docs.screenmeet.com/docs/zendesk-session-details">Reviewing a Session</a></p><p>Dynamics: <a target="_blank" rel="nofollow noopener noreferrer" href="https://docs.screenmeet.com/docs/session-history-within-dynamics">Reviewing a Session</a></p>

Reviewing a CoBrowse session

Reviewing a Session

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22