<h2>Overview for setting up custom permissions/permission groups for agents in ServiceNow</h2>In versions 2.6.3+ of the ServiceNow ScreenMeet application, ScreenMeet administrators can setup custom permissions for their agents.This functionality can be useful in the following use cases<ul><li>Certain groups of agents only need access to specific/isolated ScreenMeet products</li><li>Certain groups of agents need reduced or elevated access to functionality within the relevant ScreenMeet product<ul><li>Example: Tier 2 agents can request administrator access, request remote control, run custom tools, etc.&nbsp;</li><li>Tier 1 agents have reduced features based on their level of support(example: no ability to remote control, run commands, escalate to admin, etc)</li></ul></li></ul><h2>Setup</h2>The custom permissions can be assigned to a specific agent or as part of a group.For a more scalable permission assignment workflow, we suggest building a group with the relevant ScreenMeet roles based on your needs.&nbsp; <ol><li>Switch to the main ServiceNow browser tab (not App Engine Studio).</li><li>In the Application Navigator, type User Admin.</li><li>Open the User Administration &gt; Groups module.</li></ol> Open the relevant group record.In the Roles related list (tab), click the Edit... button. In the Search field, type x_prois_sm. Add the relevant roles to the group.&nbsp;In the screenshot listed above, you can see granular features such as allow the agent to reboot, enable recording, and more. There is also functionality to enable individual products (as shown - x_prois_sm.remote_support, x_prois_sm_live, etc)Once you have created the relevant group, simply assign this group that has the feature roles to the agent for their experience to match your desired use case.&nbsp;

Custom permission configuration for ServiceNow

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