If you are using ServiceNow’s “IP Access Control” feature to control the outgoing requests your instance can make, you may experience issues with the ScreenMeet widget due to restrictions in the network traffic between the ServiceNow cloud and the ScreenMeet platform:To solve this issue, you will need to add the ScreenMeet platform’s IP address to the whitelist.<h2>Add an IP address to the whitelist</h2><ol><li>Use the “All” search bar to navigate to <code>System Security</code> → <code>IP Address Access Control</code> </li><li>Click the <code>New</code> button to create a new record.</li><li>Enter values the following fields:<table style="width: 1209px;"><tbody><tr><th colspan="1" rowspan="1">Type</th><th colspan="1" rowspan="1">Direction</th><th colspan="1" rowspan="1">Range start/end</th></tr><tr><td colspan="1" rowspan="1"><code>Allow</code></td><td colspan="1" rowspan="1"><code>Outbound</code></td><td colspan="1" rowspan="1"><code>###.###.###.###</code> (IP address to whitelist)</td></tr></tbody></table></li><li>Click <code>Submit</code> to save the record.</li></ol><h2>Add all of the ScreenMeet IP addresses</h2>Perform the above process for every IP address listed in the following documentation pages:<a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/firewall-white-list">https://docs.screenmeet.com/docs/firewall-white-list</a><a target="_blank" rel="noopener noreferrer nofollow" href="https://docs.screenmeet.com/docs/api-egress-ip-ranges">https://docs.screenmeet.com/docs/api-egress-ip-ranges</a>After adding all of the IP addresses, your “Allow Outbound” list should look like this:<blockquote>TroubleshootingIf outgoing requests are still bing blocked, try using “ping” (or an online DNS resolver like <a target="_blank" rel="noopener noreferrer nofollow" href="https://dnschecker.org/ping-ipv4.php">https://dnschecker.org/ping-ipv4.php</a> to check the IP address for domain: <code>api-v3.screenmeet.com</code> and make sure it is in your “Allow Outbound” list.</blockquote>

IP Access Control Feature

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

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Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

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Beam Release Notes Q2 24

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Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

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Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

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Creating a session

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Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component