<h2>July</h2><h4>Security</h4><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li><li>Completed annual PEN testing.</li></ul><h4>AI for Remote Support</h4>Improvements<ul><li>Made multiple improvements to ensure accurate logging; including capturing focus events, consistently recording logs, and identifying actions taken on a shared screen or window.</li><li>Improved logging on Run commands ran through Windows Tools to include the command plus if the result was successful or failed.</li><li>AI Assist chat activity will no longer appear in the Log Viewer during a session.</li><li>Actions will only be logged when they occur on the screen being shared. Actions taken on monitors that are not shared during the session will not be included in the session logs or AI Summary.</li><li>Added device system information recorded during a session as an available data source for AI Summaries.</li><li>Improved log entries to accurately reflect when Screen Annotations are enabled or disabled.</li></ul><h4>Beam</h4>Improvements<ul><li>Enhanced the Beam service to handle startup and failover events more reliably.</li><li>File transfer requests will be accepted automatically during Beam sessions on Windows.</li><li>When a Mac device is locked or asleep it will still show as available to connect to.</li></ul>Fixes<ul><li>When a session ends, the updated status will be reflected in the Beam Devices window as soon as the session ends.</li><li>Fixed an issue on Mac devices that caused the pre-installed ScreenMeet client to close when an incorrect password was entered during a reboot with password.</li></ul><h4>Console</h4>Improvements<ul><li>Updated the ‘Hide User’s Wallpaper’ tooltip to clarify that this option applies only to Windows sessions.</li><li>Added the ‘Remove Cached Guest Name’ option to Live, preventing a previously entered guest name from being prefilled in future sessions on the same device</li></ul>Fixes<ul><li>Admins can remove roles from the Beam External ACL list in console.screenmeet.com.</li></ul><h4>Live</h4>Improvements<ul><li>Chat translation is available, allowing agents and end users to communicate in their preferred languages. Language I/O is currently supported. To use another translation vendor, please contact ScreenMeet.</li><li>Live sessions can now be joined when using Firefox on Android devices.</li><li>Added the ‘Remove Cached Guest Name’ option to Live, preventing a previously entered guest name from being prefilled in future sessions on the same device.</li></ul><h4>Remote Support</h4><ul><li>myhelpscreen.com has been updated with a refreshed UI and an improved experience for end users.</li></ul><h4>Windows 3.132.24</h4>Improvements<ul><li>Chat translation is available, allowing agents and end users to communicate in their preferred languages. Language I/O is currently supported. To use another translation vendor, please contact ScreenMeet.</li><li>The Remote Support chat box can be docked within the viewer for a more seamless experience.</li><li>Custom Branding is applied when launching the one-time executable using the most recently cached branding configuration.</li><li>Added security enhancements for sessions joined through the ‘Enable URL Invites’ URL.</li></ul>Fixes<ul><li>Custom Branding is maintained after selecting the High Contrast Theme button on the Enter PIN screen in the pre-installed client.</li><li>Improved the Remote Support client window layout after it is resized.</li></ul><h4>Mac 3.132.1735</h4>Improvements<ul><li>Updated the backend architecture used to support audio, screen sharing, and other streaming activities, improving the overall Remote Support client experience.</li><li>The pre-installed client will display Custom Branding on the Enter PIN screen.</li><li>The Remote Support chat box can be docked within the viewer for a more seamless experience.</li></ul>Fixes<ul><li>The ScreenMeet client will correctly display Ukrainian or Chinese when the corresponding language is selected on the device.</li><li>Multiple UI spacing improvements to remove extra or unintended blank space throughout the interface.</li><li>Fixed an issue that prevented Run scripts from executing correctly when they included special characters.</li><li>The chat placeholder text ‘Write a message…’ and ‘Unavailable until agent joins the session.’ will display as expected.</li></ul><h4>Salesforce 1.28</h4>Improvements<ul><li>Aligned our package with current Salesforce development, security and compliance best practices.</li><li>Added a custom permission for Custom Windows Tools, allowing access to be enabled or disabled for agents.</li><li>Added custom permissions for AI Summary and AI Assist, allowing you to control which users have access to these licensed products.</li><li>Added custom permissions for Live, including Guest Video: Host’s Choice, to ensure all available options can be configured when custom permissions are enabled.</li><li>Updated the Trusted URLs configuration to use explicitly defined URLs and remove wildcard references.</li><li>Beam sessions created in console.screenmeet.com can be associated to a Salesforce parent record.</li></ul><h4>ServiceNow 2.9.20</h4>Improvements<ul><li>Agents will only see Beam Groups they have access to.</li><li>Added a role for Custom Windows Tools, allowing the feature to be enabled or disabled for agents.</li><li>Added roles for AI Summary and AI Assist, allowing you to control who has access to these licensed products.</li><li>AI Summaries can be uploaded to sessions started from Standard Cases.</li><li>The ScreenMeet logo will appear in the contextual side panel, making it easier to distinguish from other icons.</li></ul>Fixes<ul><li>Fixed an intermittent ‘Sign in with your CRM’ message that agents received when attempting to join a Beam session from ServiceNow.</li><li>Admins can remove roles from the Beam External ACL list in console.screenmeet.com.</li><li>Configure OAuth UserAccount Scope was added to the ScreenMeet Guided Setup.</li><li>Corrected typos and made UI and package improvements across the ScreenMeet package, widget, and Guided Setup.</li><li>Live sessions started from the widget allow participants to share their screen when joining a session.</li><li>Fixed the CoBrowse quicklink to ensure a valid URL is copied.</li></ul><h4>ServiceNow Beam 1.89.22</h4>Improvements<ul><li>Beam sessions can be created from the ScreenMeet widget on a Task, Incident, or other parent record, providing a more seamless experience for agents.</li><li>Beam sessions associated with a parent record can write the Session Recording, AI Summary, System Information, and Attachments back to that record.</li><li>Prompt Policy can be selected when creating a Beam Group in ServiceNow.</li><li>The prompt policy will be applied when initiating a Beam session from ServiceNow.</li><li>Beam sessions can be associated with a ServiceNow parent record, such as a Task or Incident.</li><li>Improved the API call used to filter through the Beam Group list, reducing the number of requests.</li><li>Added the x_prois_sm.beam_enabled role, allowing admins to grant agents access to create Beam sessions through the ScreenMeet widget. This role is not required to create sessions from Beam Groups in ServiceNow.</li></ul><hr><h2>June</h2><h4>Security</h4><ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><h4>Console</h4>Improvements<ul><li>Removed the ‘Beta’ label from Remote Support Branding.</li><li>Remote Support Branding is available in console to all Remote Support customers. (Remote Support Branding is supported on Windows version 3.125.14 and macOS version 3.115.1544 or later)</li></ul><hr><h2>May</h2><h4>ServiceNow 2.9.19 and Beam 1.89.21</h4>Improvements<ul><li>ScreenMeet apps are certified on the ServiceNow Australia release.</li></ul><hr><h2>April</h2><h4>Security</h4>Improvements<ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><h4>AI for Remote Support</h4>Improvements<ul><li>The full AI Summary is displayed in the session's Summary tab in <a target="_blank" rel="noopener noreferrer nofollow" href="http://console.screenmeet.com">console.screenmeet.com</a>.</li><li>Added API support to retrieve the AI Summary for a support session.</li></ul><h4>Beam</h4>Improvements<ul><li>Added an attended connection option for Beam devices that prompts the end user to accept the agent connection.</li><li>Refined the ScreenMeet service process to better manage service restarts.</li></ul><h4>Console</h4>Improvements<ul><li>The full AI Summary is displayed in the session's Summary tab in <a target="_blank" rel="noopener noreferrer nofollow" href="http://console.screenmeet.com">console.screenmeet.com</a>.</li><li>Updated My Session History to include a Beam column for easier identification of Beam sessions.</li><li>Updated Global Session History to include a Beam column for easier identification of Beam sessions.</li></ul><h4>Live</h4>Improvements<ul><li>A new option is available to apply the background to the agent only, leaving the guest without a background.</li></ul><h4>Remote Support</h4>Improvements<ul><li>MSI command line parameters will be applied when updating the client.</li></ul>Fixes<ul><li>A session on iOS will now stay connected when the phone is locked.</li></ul><h4>Windows 3.125.14</h4>Introduced the new Windows client with a redesigned interface, enhanced performance and stability, more security, new features, and full feature parity with the previous version. Click <a target="_self" rel="noopener noreferrer nofollow" href="/v1/docs/new-remote-support-client-for-windows">here</a> for our documentation to learn more!Improvements<ul><li>Introduced <a target="_self" rel="noopener noreferrer nofollow" href="/v1/docs/new-custom-branding">Remote Support Branding</a> to allow ScreenMeet Administrators to configure client branding.</li><li>Log Viewer provides agents more visibility for troubleshooting during a session.</li><li>Screen Display allows end users to share and switch between multiple screens when connected to external monitors.</li></ul><h4>Mac 3.125.1688</h4>Improvements<ul><li>Added the Screen Annotation feature.</li></ul><h4>Salesforce</h4>Fixes<ul><li>Updated the Agent Obfuscation logic to display the correct agent name or alias in the Live session lobby.</li></ul><hr><h2>March</h2><h4>Security</h4>Improvements<ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><h4>Remote Support</h4><h4>Mac 3.121.1655</h4>Fixes<ul><li>Fixed miscellaneous bugs to improve the overall experience.</li></ul><h4>ServiceNow 2.9.19</h4>Improvements<ul><li>Improved connection processing time between ScreenMeet and ServiceNow to enhance stability.</li></ul><hr><h2>February</h2><h4>Security</h4>Improvements<ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><h4>AI for Remote Support</h4>Improvements<ul><li>Enhanced AI logging for improved summary processing.</li></ul><h4>Live</h4>Fixes<ul><li>Resolved an issue that caused the Live session to become unavailable for the agent after scrolling.</li></ul><h4>Remote Support</h4><h4>Windows 2.118.2</h4>Fixes<ul><li>Resolved an issue that caused the browser auto-suggestion dropdown to appear more frequently than expected.</li><li>When Remote Control is disabled at the organization level, the end user acceptance screen will no longer state that the agent has Administrator-level access.</li></ul><h4>Mac 3.121.1647</h4>Fixes<ul><li>Fixed an issue where the previously selected streaming display was not retained when the user rejoined the session.</li><li>Fixed an issue that would show the agent the end user was typing after the chat message had already been sent.</li><li>Fixed the privacy screen to ensure it covers the entire window.</li></ul><h4>Android 2.120.0</h4>Fixes<ul><li>The scrollbar shows in the chat window even when the message length exceeds the visible area.</li></ul><h4>ServiceNow</h4>Improvements<ul><li>Updated ScreenMeet Session records in ServiceNow so the 'OS' field is populated when a session is launched from an iOS device.</li></ul><hr><h2>January</h2><h4>Security</h4>Improvements<ul><li>Enhanced security across all products and completed the monthly scans for vulnerabilities.</li></ul><h4>Salesforce 1.27</h4><blockquote>Customers must upgrade to version 1.27 by October 31, 2026. ScreenMeet cannot support older versions after this date due to Salesforce requirements.</blockquote>Improvements<ul><li>Updated the ScreenMeet package OAuth workflow to support Salesforce’s OAuth 2.0 JWT bearer flow for connected apps. This is required for Salesforce Winter ’27 compatibility.</li><li>Added the ScreenMeet Connected App to the ScreenMeet package.</li><li>Updated the ‘Configure &amp; Validate your Salesforce Org’ step to use the new OAuth 2.0 JWT bearer flow.</li><li>Updated the ScreenMeet package to require the Connected App to be assigned through permission sets or profiles.</li><li>Updated the package to meet AppExchange Security Review requirements when using the new OAuth 2.0 JWT bearer flow.</li><li>Created <a target="_self" rel="noopener noreferrer nofollow" href="/v1/docs/upgrading-to-screenmeet-for-salesforce-v127-migrating-away-from-username-passwor">documentation</a> listing the steps required to update to the ScreenMeet package to version 1.27 in Salesforce.</li><li>Compatibility with the Salesforce Winter '26 Release.</li></ul>Fixes<ul><li>Increased the contrast of the 'X' in the 'Confirm Close Session' box to improve visibility when closing a session.</li><li>Fixed an issue to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.</li><li>The Live PIN URL will not be displayed if it has been disabled for your organization.</li></ul>

ScreenMeet 2026 Release Notes

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Windows Tools

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22