<p></p><h2><strong>May</strong></h2><p>Enhanced security across all products and completed the monthly scans for vulnerabilities.</p><h4>AI for Remote Support</h4><p>Improvements</p><ul><li><p>When creating a new summarizer, your selected option will now be highlighted for easy identification.</p></li></ul><p>Fixes</p><ul><li><p>A name is now required when creating a new summarizer.</p></li><li><p>The summarizer name will no longer reset back to 'Default' after a user clicks 'Reset to default'.</p></li><li><p>Fixed an issue where some summarizers were not appearing in the Summarizer Library.</p></li></ul><h4>Beam</h4><p>Fixes</p><ul><li><p>Sessions started through ServiceNow now correctly display the session recording options to the agent.</p></li><li><p>We prevent the application from updating if the ScreenMeet service is currently running.</p></li></ul><h4>Remote Support</h4><h4>Windows 2.109.5</h4><p>Improvements</p><ul><li><p>Enhanced the auto-login feature to clear specific values if a session ends during an end user's computer reboot.</p></li><li><p>The Linux client has been redesigned with a refreshed UI for an improved user experience.</p></li></ul><p>Fixes</p><ul><li><p>On Android devices, sessions will now continue even if the end user chooses to opt out of recording.</p></li><li><p>Screen Annotations work as expected after a reboot has been performed.</p></li><li><p>'Is UAC Enabled' status is now correctly displayed in the viewer window.</p></li><li><p>Fixed an issue that caused a file to be deleted when it should have been saved.</p></li></ul><h4>Salesforce 1.25</h4><p>Improvements</p><ul><li><p>Upgraded the Salesforce package to use the latest API version (v48+) for improved compatibility, security, and performance.</p></li></ul><h4>ServiceNow 2.9.15</h4><h4>Beam Version 1.89.20</h4><p>Fixes</p><ul><li><p>Beam groups set to ‘Use External ACL’ will display properly to non-admin agents in ServiceNow.</p></li><li><p>Resolved an issue where the incorrect file type for recordings prevented users from playing the embedded video within ServiceNow.</p></li></ul><p></p><h2><strong>April</strong></h2><p>Enhanced security across all products and completed the monthly scans for vulnerabilities.</p><h4>AI for Remote Support</h4><p>Improvements</p><ul><li><p>Introduced AI Summary Studio, giving administrators the ability to choose the summarization strategy, language model, and prompt generator. This powerful new feature makes it easy to create summaries that align with your company’s specific goals and communication style. For customers using the current AI solution, this will need to be enabled.</p></li><li><p>Added the ability to filter out end-user remote control actions in the AI Summary.</p></li></ul><p>Fixes</p><ul><li><p>Fixed an issue where the AI Summary would occasionally fail to generate after clicking ‘REGENERATE’.</p></li><li><p>Checkbox values are now properly recorded and included in the summary for improved data accuracy.</p></li></ul><h4>Beam</h4><p>Fixes</p><ul><li><p>Resolved an issue where sessions launched would occasionally start without the appropriate admin permissions.</p></li></ul><h4>Console</h4><p>Improvements</p><ul><li><p>Improved backend processes to streamline new customer account creation.</p></li><li><p>Streamlined the trial signup experience for new customers to ensure a smoother onboarding process.</p></li></ul><h4>Live</h4><p>Fixes</p><ul><li><p>Administrators can upload images to customize the live background directly within the console.</p></li></ul><h4>Remote Support</h4><h4>Windows 2.108.4</h4><p>Improvements</p><ul><li><p>Improved session connection logs to include the organization ID when an agent connects.</p></li><li><p>Enhanced security by restricting link rendering in chat to only trusted URI schemes.</p></li></ul><p></p><h2><strong>March</strong></h2><p>Enhanced security across all products and completed the monthly scans for vulnerabilities.</p><h4>AI for Remote Support</h4><p>Improvements</p><ul><li><p>Enhanced the default settings to provide a smoother and quicker setup experience. These updates eliminate unnecessary configuration steps, allowing you to get up and running faster with optimized settings right out of the box.</p></li><li><p>Upgraded AI Summarization capabilities to deliver more accurate, concise, and insightful summaries, specifically for longer sessions.</p></li></ul><h4>Beam</h4><p>Improvements</p><ul><li><p>Key improvements to the logging system to enhance efficiency and reduce system load.</p></li></ul><h4>Cobrowse</h4><p>Fixes</p><ul><li><p>Mitigated an issue where recordings may not have been properly displayed in Salesforce.</p></li><li><p>Fixed an issue that could cause a white screen to be displayed during a session.</p></li></ul><h4>Console</h4><p>Improvements</p><ul><li><p>Enhancements to the upload process to ensure that session recordings always upload successfully, even in very specific edge cases.</p></li></ul><p>Fixes</p><ul><li><p>Updated the sorting option for Beam Devices to ensure that all devices are properly displayed after sorting.</p></li></ul><h4>Live</h4><p>Improvements</p><ul><li><p>Improved video streaming for rare cases where background image or blurring is used on uncommon devices.</p></li></ul><h4>Remote Support</h4><h4>Windows 2.107.11</h4><p>Improvements</p><ul><li><p>Enhanced the remote control experience by removing the need for users to reconfirm acceptance if they have already granted consent on the first screen.</p></li></ul><p>Fixes</p><ul><li><p>Fixed an issue where downloaded files were not being deleted from the end user’s computer after a reboot and reconnect was performed. This fix ensures that temporary files are properly removed as expected.</p></li><li><p>Fixed an issue where, in certain scenarios, Admin PowerShell and Admin CMD would not open after execution from remote support tools.</p></li><li><p>Resolved an issue on the iOS app that closed the remote support session when the user left the ScreenMeet application and returned.</p></li><li><p>Ensure that the iOS application successfully reconnects to the session if the end users network disconnects while in background mode.</p></li></ul><h4>Mac 2.102.623</h4><p>Fixes</p><ul><li><p>Resolved an issue that could cause the ScreenMeet application to quit unexpectedly and display the error message “ScreenMeet quit unexpectedly” in certain cases.</p></li></ul><h4>Salesforce 1.24</h4><p>Improvements</p><ul><li><p>Completed the yearly Salesforce security review.</p></li></ul><p>Fixes</p><ul><li><p>Corrected a problem causing the screenmeet__ScreenMeet_Session_Feature__c data to not be populated in Salesforce.</p></li></ul><p></p><h2><strong>February</strong></h2><p>Enhanced security across all products and completed the monthly scans for vulnerabilities.</p><h4>Console</h4><p>Improvements</p><ul><li><p>Implemented enhanced security measures for customers using Cognito authentication.</p></li><li><p>Implemented smooth error handling for back-end monitoring.</p></li></ul><p>Fixes</p><ul><li><p>Resolved an issue that caused an error when administrators attempted to reset a user's password.</p></li><li><p>Resolved an issue where the ‘Next’ and ‘Previous’ page options were missing on the session pages.</p></li><li><p>Resolved an issue with audio measurements in the back end.</p></li></ul><h4>Live</h4><p>Improvements</p><ul><li><p>Improved the regional port monitoring to ensure optimal system performance for the users.</p></li><li><p>Improved agent obfuscation functionality.</p></li></ul><h4>Remote Support</h4><h4>Windows 2.106.8</h4><p>Fixes</p><ul><li><p>Auto-login will no longer persist in subsequent sessions.</p></li></ul><h4>Salesforce 1.23</h4><p>Improvements</p><ul><li><p>Added a custom Salesforce permission to grant users access to manage Beam groups in Salesforce.</p></li></ul><p>Fixes</p><ul><li><p>Fixed an issue that prevented agents from submitting a CSAT review after joining the session through the host URL via their calendar.</p></li></ul><h4>ServiceNow 2.9.14</h4><p>Improvements</p><ul><li><p>Now supported in ServiceNow's Yokohama version.</p></li></ul><p></p><h2><strong>January</strong></h2><p>Enhanced security across all products and completed the monthly scans for vulnerabilities.</p><h4>Beam</h4><p>Fixes</p><ul><li><p>Resolved an issue where an incomplete session closure on the end user's side could prevent new sessions from starting. The next session creator would receive a message stating that a session was already active.</p></li></ul><h4>Console</h4><p>Fixes</p><ul><li><p>Resolved an issue that caused an error when loading a large number of sessions in ‘Global Session History’.</p></li></ul><h4>Live</h4><p>Improvements</p><ul><li><p>The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.</p></li></ul><h4>Remote Support</h4><h4>Windows 2.105.4</h4><p>Improvements</p><ul><li><p>Added an option during installation to enable or disable users from checking for updates to the installed ScreenMeet application.</p></li><li><p>Enhanced clipboard handling for a smoother and more reliable copy-paste experience.</p></li></ul><p>Fixes</p><ul><li><p>Resolved an issue where full admin permissions would not remain enabled after entering User Account Control (UAC) credentials. Admin privileges now persist as expected, ensuring seamless access to administrative functions.</p></li></ul><h4>Replay</h4><p>Improvements</p><ul><li><p>The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.</p></li></ul><h4>ServiceNow 2.11</h4><p>Improvements</p><ul><li><p>Introduced an option for managing Beam group users through ServiceNow roles and groups, streamlining user administration.</p></li></ul><p>Fixes</p><ul><li><p>Fixed the custom feature roles option.</p></li></ul><p></p>

Test ScreenMeet 2025 Release Notes

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

CoBrowse Release Notes Q2 23

CoBrowse Release Notes Q2 24

CoBrowse Release Notes Q3 22

CoBrowse Release Notes Q3 23

CoBrowse Release Notes Q3 24

CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component