<h2>Requesting Administrator Permissions in Remote Support Sessions</h2><h3>Overview</h3><p>This article explains how User Account Control (UAC) screen visibility and administrator escalation work during ScreenMeet Remote Support sessions, and how this behavior differs across <strong>EXE</strong>, <strong>MSI</strong>, and <strong>Tanium-based</strong> client deployments.</p><hr><h3>EXE Client (Ad-Hoc)</h3><p>The EXE client is used for one-time, ad-hoc support sessions and does not install persistently on the end-user's device.</p><ul><li><p>Until admin permissions are requested, the agent cannot see or interact with any UAC prompts that appear on the user's machine during the session.</p><ul><li><p>If a Windows UAC window appears at any time prior to escalation, the agent will see the following message.&nbsp;</p></li><li><p></p></li></ul></li><li><p>To gain access, the agent must go to <strong>Windows Tools</strong> &gt; <strong>Request Admin Permissions</strong>.</p><ul><li><p></p></li></ul></li><li><p>The end user will see the following prompts on their screen.&nbsp;</p><ul><li><p></p></li><li><p></p></li></ul></li><li><p>Once the request is approved by the end user and the agent enters valid credentials, the agent can view and interact with UAC screens for the remainder of the session.</p></li></ul><hr><h3>MSI Client (Persistent Installation)</h3><p>The MSI client installs persistently and is intended for enterprise environments with recurring support needs.</p><ul><li><p>Unlike the EXE client, the MSI client gives the agent visibility into UAC screens from the start of the session, without requiring a separate request.</p></li><li><p>Admin escalation is not automatic. For security reasons, the agent must still escalate to gain full administrator rights even though UAC screens are already visible.</p></li><li><p>Escalation can be done either through <strong>Windows Tools</strong> &gt; <strong>Request Admin Permissions</strong> or in session by entering admin credentials directly into a UAC prompt as it appears on the user's machine.</p></li></ul><hr><h3>Tanium-Based Client</h3><p>Clients deployed via and started from Tanium behave similarly to MSI clients.</p><ul><li><p>Agents can see and interact with UAC screens from the start of the session.</p></li><li><p>Full administrator escalation still requires agent action, either via the Windows Tools &gt; Request Admin Permissions flow or by entering credentials&nbsp;directly into the UAC prompt.</p></li></ul><hr><h3>Visual Diagram&nbsp;</h3><p></p><h3><br></h3><h3>Key Differences</h3><table style="min-width: 100px;"><tbody><tr><th colspan="1" rowspan="1"><p>Client Type</p></th><th colspan="1" rowspan="1"><p>UAC Screen Visibility (Before Escalation)</p></th><th colspan="1" rowspan="1"><p>Escalation Required</p></th><th colspan="1" rowspan="1"><p>Escalation Methods</p></th></tr><tr><td colspan="1" rowspan="1"><p>EXE (Ad-Hoc)</p></td><td colspan="1" rowspan="1"><p>Not visible until escalated</p></td><td colspan="1" rowspan="1"><p>Yes</p></td><td colspan="1" rowspan="1"><p><strong>Windows Tools</strong> &gt; <strong>Request Admin Permissions</strong></p></td></tr><tr><td colspan="1" rowspan="1"><p>MSI (Persistent)</p></td><td colspan="1" rowspan="1"><p>Visible from session start</p></td><td colspan="1" rowspan="1"><p>Yes</p></td><td colspan="1" rowspan="1"><p>Windows Tools flow or in-session credential entry</p></td></tr><tr><td colspan="1" rowspan="1"><p>Tanium-Based</p></td><td colspan="1" rowspan="1"><p>Visible from session start</p></td><td colspan="1" rowspan="1"><p>Yes</p></td><td colspan="1" rowspan="1"><p>Windows Tools flow or in-session credential entry</p></td></tr></tbody></table><hr><h3>Related Articles</h3><ul><li><p><a target="_new" rel="noopener" href="#">Deploying a Pre-installed Client</a></p></li><li><p><a target="_new" rel="noopener" href="#">Custom Windows Tools</a></p></li></ul>

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