Windows Tools will become enabled when Remote Control is on.The Agent has several shortcuts specific to Windows which can be used. Each button launches that window on the end user’s computer.<hr><h2>Tools</h2>NOTE: Icons with a blue/yellow shield on the top left will require UAC to be enabled<table style="min-width: 50px;"><tbody><tr><th colspan="1" rowspan="1" style="text-align: left;">Functionality</th><th colspan="1" rowspan="1" style="text-align: left;">Windows Hotkeys</th></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Ctrl Alt Delete</td><td colspan="1" rowspan="1" style="text-align: left;">Ctrl+Alt+Del</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Run</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + R</td></tr></tbody></table><hr>DesktopThe selections available in the Windows tool pane correspond with the hotkeys listed below.Note: Windows Hotkeys are not supported by passing the hotkeys from the agent's input to the user. When the functionality required below is needed, the agent must click on the icon of the given functionality to send that input to the user's device.&nbsp; <table style="min-width: 50px;"><tbody><tr><th colspan="1" rowspan="1" style="text-align: left;">Functionality</th><th colspan="1" rowspan="1" style="text-align: left;">Windows Hotkeys</th></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Create Virtual desktop</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + Ctrl + D</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Close Current Virtual Desktop</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + Ctrl + F4</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Switch Virtual Desktop</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + Ctrl + Left/Right</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Position Agent’s Window</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + [Left][Right][Up][Down]</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Share Content</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + H</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Show Desktop</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + D</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Projector</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + P</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Minimize All</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + M</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Lock Device</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + L</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Move Windows to Other Monitor’s Left</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + Shift + Left</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Move Windows to Other Monitor’s Right</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + Shift + Right</td></tr></tbody></table><hr><h2>Explorer&nbsp;</h2><table style="min-width: 50px;"><tbody><tr><th colspan="1" rowspan="1" style="text-align: left;">Functionality</th><th colspan="1" rowspan="1" style="text-align: left;">Windows Hotkeys</th></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Windows Explorer</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + E</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Start Menu Option</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + X</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Task View</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + Tab</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Speak Search</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + Q</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Keyboard Search</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + S</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Notifications</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + A</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Pinned Program [1]</td><td colspan="1" rowspan="1" style="text-align: left;">Windows+ [1]‌[…]</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Previous App</td><td colspan="1" rowspan="1" style="text-align: left;">Alt + Tab</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Context Window</td><td colspan="1" rowspan="1" style="text-align: left;">Alt + Space</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Edit Menu</td><td colspan="1" rowspan="1" style="text-align: left;">Alt + E</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Close App</td><td colspan="1" rowspan="1" style="text-align: left;">Alt + F4</td></tr></tbody></table><hr><h2>System</h2>NOTE: Icons with a blue/yellow shield on the top left will require UAC to be enabled<table style="min-width: 50px;"><tbody><tr><th colspan="1" rowspan="1" style="text-align: left;">Functionality</th><th colspan="1" rowspan="1" style="text-align: left;">Windows Hotkeys</th></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Connect Wirelessly</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + K</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Switch Language Input</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + I</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Window Settings</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + I</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">System Properties</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + Break</td></tr><tr><td colspan="1" rowspan="1" style="text-align: left;">Show Desktop</td><td colspan="1" rowspan="1" style="text-align: left;">Windows + D</td></tr></tbody></table><hr><h2>Run Commands </h2>PowerShell: Use PowerShell instead of Command prompt when running the commands.Run as Admin: Run PowerShell or Command prompt as Administrator.Keep cmd terminal open after running: After running a specified command, this will leave the window open so the output is visible. The default is for the command to run in the background. Enabling this option will leave the window open.Run command on “Enter” key press: Toggling this will allow agents to execute commands after clicking on ENTER, rather than clicking “Execute Command”.

ScreenMeet Windows Tools

Windows Tools

Getting Application from ServiceNow Store

Using your Azure Blob for ScreenMeet File Storage

Minimal Cobrowse Script

Frequently Asked Questions

Timeout Settings

July

Remote Control

IP Access Control Feature

Live Release Notes Q2 2024

Video Chat Integration

Cobrowse Settings

CoBrowse Release Notes Q2 23

Connecting to Mac devices

Connecting to a Device Using Beam

Starting a session

CoBrowse Release Notes Q1 22

Remote Support Release Notes Q4 24

Clipboard

Release Summer 21 (1.14)

Virtual Agent Integration w/ ScreenMeet

Android SDK Quickstart

Security

Remote Support Release Notes Q3 23

Replay Settings

Custom Copy

CoBrowse Deployments

AI Summary History

Integration Signing Key

Microsoft D365 Release Notes Q4 2022

Replay Release Notes Q2 24

October

Live Settings

ScreenMeet Console Customers

Hosting a Desktop Session

Remote Support Release Notes Q2 23

Creating a Replay Recording

AI Assist Overview

Included Reports and how to add them into Dashboards

Custom Domain

Networking Configuration

AI Summarization

Remote Support

Overview

Remote Support Settings

CoBrowse Release Notes Q2 24

Sign in to console.screenmeet.com

Multiple Domain and Subdomain support

February

File Transfer Settings

Exporting ScreenMeet + Salesforce data to third party visualization tools

Beam Release Notes Q1 24

Regional Geo-Fencing

Custom Branding

AI Assist

Configure API service

Beam Release Notes Q3 23

Joining & Completing a Live Plus session

Egress IP Addresses

Custom URL

Starting a Session from within Salesforce

Settings and Policies

Requirements

How To Install ScreenMeet in Your Genesys Instance

Localization

Configuring Environment Variables

Reviewing a Session

August

Remote Support Release Notes Q1 23

Live Release Notes Q2 22

Release Summer 2020 (1.9)

Device Requirements

System Information

Create Multiple Sessions

ServiceNow Release Notes Q4 24

403 Forbidden while making API request

Manage Beam Group Permission Set

ScreenMeet Platform Release Notes Q3 23

Remote Support Release Notes - Q1 22

Screen Annotation

Creating a Session

Custom Background

Remote Support Release Notes Q2 24

AI Summary Studio

Instructions to Person at End Point Device

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Component settings

Customer initiated sessions with a chatbot

ScreenMeet 2024 Release Notes

Package Installation Error - Case-Case Layout: feedLayout is not supported for this layout

Developer Notes (3.0.11)

Starting a Session from Dynamics

ScreenMeet Platform Release Notes Q1 23

Remote Support Release Notes Q2 22