<h2>Remote Support Screenshot Overview</h2><h3>Introduction</h3><p>Agents can capture screenshots of the customer’s screen directly from the Remote Support toolbar. Screenshots may be saved locally or shared with the customer or associated case records.</p><h3>Screenshot Options</h3><p>Three actions are available when taking a screenshot:</p><ul><li><p><strong>Download to Computer</strong> – Saves the screenshot to the Agent’s device.</p></li><li><p><strong>Upload to User</strong> – Sends the screenshot to the customer’s device and displays it under <em>File Transfer</em>.</p></li><li><p><strong>Upload to Case</strong> – Uploads the screenshot to the linked CRM/ITSM case.</p></li></ul><h3>Conclusion</h3><p>These screenshot options provide flexible ways to document and share visual information during support sessions.</p>

Remote Support Screenshot

Screenshot

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

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