System Information
Viewing Device System Information
Introduction
Agents can view essential device details such as device type, service tag, and operating system information directly within the Remote Support session.
Accessing System Info
To view full device specifications, click System Info. This opens a detailed summary that includes build information, CPU details, memory, and additional system attributes.
Displayed Information
The System Information panel typically includes:
Windows edition, release ID, and build number
PC manufacturer, model, and device name
Organization and domain details
System type (32/64-bit)
CPU type and caption
Total and available memory
Network type and adapter information
Monitor count and resolution
Device serial number
Conclusion
The System Info panel provides Agents with quick access to critical device metrics needed for diagnostics and troubleshooting.