<h3>24.1.0 - January</h3><p>Versions</p><p>Mac:2.93.510</p><p>Windows: 2.91.6</p><h4>Product Enhancements</h4><ul><li><p>Significantly enhanced the accessibility of the Remote Support client by refining label naming conventions, making it more intuitive for screen reader users.</p></li><li><p>Optimized keyboard focus management within the viewer UI, facilitating smoother remote and local interactions and enhancing the overall user experience.</p></li><li><p>Improved the visual clarity of the keyboard focus indicator in the Invite Agents window, ensuring a cleaner and more user-friendly interface.</p></li><li><p>Ensured custom tools windows are fully accessible, broadening usability for individuals utilizing assistive technologies.</p></li><li><p>Upgraded the screen annotations toolbar, augmenting accessibility and user interaction capabilities.</p></li><li><p>Implemented a strategy to set the default focus on critical windows immediately upon access, streamlining user navigation and improving usability.</p></li></ul><h4>Bug Fixes</h4><ul><li><p>Addressed an issue where an 'End session' pop-up would erroneously appear after initiating a session on MacOS, eliminating unwanted interruptions.</p></li><li><p>Resolved a clipboard pasting discrepancy from host to remote, enhancing the reliability and functionality of remote sessions.</p></li><li><p>Refined the wording in the consent dialog for improved clarity and understanding, ensuring a better user experience.</p></li></ul><h3>24.2.0 - February</h3><p>Versions</p><p>Mac:2.94.536</p><p>Windows: 2.94.10</p><h4>Product Enhancements</h4><ul><li><p>Introduced the ability to pan a zoomed-in remote desktop in an accessible manner, greatly enhancing navigation for users with accessibility needs.</p></li><li><p>Enabled the movement of windows via keyboard, significantly improving accessibility for users who do not use a mouse.</p></li><li><p>Rectified an issue where the screen reader was not functioning on Windows, ensuring the platform is accessible to users with visual impairments.</p></li><li><p>Launched a high contrast theme for Windows, aiding users with visual impairments in distinguishing between UI elements more effectively.</p></li><li><p>Enhanced the non-text contrast for the Remote Support client on Windows, making UI elements more discernible.</p></li><li><p>Undertook a comprehensive UI refactoring for Windows to bolster accessibility and enhance the user interface.</p></li></ul><h4>Bug Fixes</h4><ul><li><p>Eliminated a bug that caused session closures after resuming network connectivity on MacOS, ensuring a more stable and reliable session experience.</p></li><li><p>Corrected the misleading appearance of the 'Pause' button as active when the network was disconnected on Windows, enhancing user interface accuracy.</p></li><li><p>Fixed an issue with session resumption following an auto-update on Windows, facilitating a smoother and more reliable update process.</p></li><li><p>Updated the language in the consent dialog to ensure greater clarity and comprehensiveness, enhancing user comprehension and satisfaction.</p></li></ul><h3>24.3.0 - March</h3><p>Versions</p><p>Mac:2.95.557</p><p>Windows: 2.95.8</p><h4>Product Enhancements</h4><ul><li><p>Executed a series of accessibility enhancements for both MacOS and Windows, marking a significant initiative towards improving usability for all users, especially those with disabilities.</p></li><li><p>Introduced participant typing notifications for both MacOS and Windows platforms, fostering a more interactive and engaging communication experience during sessions.</p></li><li><p>Enabled the configuration of OrgRestrictList via the command line on MacOS, offering more customization options and enhancing security measures.</p></li><li><p>Launched automatic chat window pop-up notifications for users on both MacOS and Windows, ensuring immediate awareness of new messages and enhancing the communication flow.</p></li></ul><h4>Bug Fixes</h4><ul><li><p>Rectified an issue where remote control keystrokes were not transmitted to the remote device on Windows, significantly improving control during sessions.</p></li><li><p>Addressed a race condition on Windows that previously led to errors during session launch, ensuring a smoother and error-free starting experience.</p></li></ul><p></p>

Remote Support Release Notes Q1 24

ScreenMeet 2025 Release Notes

403 Forbidden while making API request

404 NO_ACCESS

Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

Beam Release Notes Q1 23

Beam Release Notes Q1 24

Beam Release Notes Q2 22

Beam Release Notes Q2 23

Beam Release Notes Q2 24

Beam Release Notes Q3 23

Beam Release Notes Q3 22

Beam Release Notes Q4 22

Beam Release Notes Q4 24

New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

CoBrowse Release Notes Q1 22

CoBrowse Release Notes Q1 24

CoBrowse Release Notes Q2 22

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CoBrowse Release Notes Q3 22

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CoBrowse Release Notes Q4 22

CoBrowse Release Notes Q4 23

CoBrowse Release Notes Q4 24

Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component