<h3>24.4.0 - April</h3>VersionsMac: 2.96.564Windows: 2.95.1<h4>Product Enhancements</h4><ul><li>Enhanced the software's accessibility features to improve user experience for all.</li></ul><h4>Bug Fixes</h4><ul><li>Fixed an issue where the remote clipboard was disabled after page reload.</li><li>The laser pointer will now show on Mac when certain settings are disabled.</li></ul><h3>24.5.0 - May</h3>VersionsMac: 2.97.586Windows: 2.97.9<h4>Product Enhancements</h4><ul><li>Enhanced logging if the ‘enhancedlogging’ flag in the remote support session policy is true.</li><li>Updated the verbiage in the Remote Support Update Prompt to make it more clear to users.</li><li>Added an extra private key validation feature.</li><li>Enhanced the pre installed client to ensure it respects the preinstalled client's org restrict settings.</li><li>The chat message on Android no longer automatically scrolls to the bottom of the chat when an agent is typing.</li><li>Improved error handling when joining a session on Linux from a command line prompt.</li><li>Support unattended sessions for Linux client.</li></ul><h4>Bug Fixes</h4><ul><li>Fixed an issue on Mac that would cause the app to stop responding once the file explorer was opened during a file transfer.</li><li>Resolved an issue for Mac that would occasionally display the laser pointer tab option when that option should not be available.</li><li>Resolved an issue where the users wallpaper was not always hidden when that feature is toggled on.</li><li>The application now functions properly with Wayland enabled.</li><li>Agents are now able to scroll on Linux clients when remote control is enabled.</li></ul><h3>24.6.0 - June</h3>VersionsMac: 2.98.591Windows: 2.98.0<h4>Bug Fixes</h4><ul><li>Updated verbiage in Portuguese that was incorrectly translated.</li></ul>

Remote Support Release Notes Q2 24

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

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New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component