<h4>We’re excited to introduce the new ScreenMeet Remote Support client for Mac. This introduces a refreshed design while keeping all the familiar features you rely on—plus many new features and improvements.</h4><ul><li>Agents will start sessions the same way as before—no changes required.</li><li>There are no changes to the download process — end users will continue to download the client the same way as before.</li><li>End users will notice an updated look with clearer screens for PIN entry, user consent, file transfers, chat, and session controls.</li><li>The features you know remain, now presented in a simpler, more intuitive design.</li><li>Many enhancements were made to improve both the agent and end-user experience.</li></ul><h4>What is new?</h4><ul><li>In-Session Logs: By clicking the caret in the bottom right corner of the application you can open session logs detailing what has been done in the session.</li><li>Screen Share Option: Allows the end user to pick which screen to share during a session.</li><li>Remote Support Branding: Allows your ScreenMeet Administrator to customize branding for the Remote Support client. (Available only for Mac - Windows coming soon)</li><li>Custom Consent Message: Allows your ScreenMeet Administrator to customize the end user consent message that is displayed.</li></ul><h4>Below are images of the new UI you can expect your end-users to see when they are using the new Remote Support Mac client.</h4>Toolbar Icons: The toolbar icons provide a quick visual indicator of whether features like screen sharing, remote control, and recording are enabled.Exit | Minimize | Toggle High Contrast ModeScreen Sharing: Indicates whether your screen is currently being shared with the agent.Agent Connection: Shows if the agent is connected to the session or not.Remote Control: Lets you know when remote control is enabled or disabled.Recording: Displays when the session is being recorded.PIN Code: Screen end users will see when they open ScreenMeet.End User Consent (text may vary depending on your organizations settings)Home Screen Navigation: This is the first screen your end user sees once they enter a session. From here, they can access all controls and features.Files Screen: End users can upload files to share with the agent. If the agent uploads a file, it will appear here with options to view the file path or download the file.File Transfer Requested: When the agent sends a file, the end user will see this pop-up asking them to accept or cancel the transfer. They can choose to automatically accept all future files.In-Session Logs: This new feature allows both the agent and end user to review session logs together in the active session for quicker and easier troubleshooting.Chat: The in-session chat enables real-time communication. The chat window can be focused when new messages arrive.Paused Session: End users can pause the session, preventing the agent from viewing their screen until they resume.About Screenmeet: Shows the version of the application currently installed.Exit Session: After clicking ‘Exit’, the end user will see a confirmation pop-up to ensure they want to end the session.

New Remote Support Client for Mac

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

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Requirements

AI Summarization

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AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

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Canvas

Certificate-Based Device Validation

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Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

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Localization

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

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Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component