<h4> We’re excited to introduce the new ScreenMeet Remote Support client for Windows.</h4><h4>Version 3.125.5 introduces a refreshed design while keeping all the familiar features you rely on—plus many new features and improvements. Find the download to the newest version <a target="_self" rel="noopener noreferrer nofollow" href="/v1/docs/deploying-a-pre-installed-client">here</a>.</h4><ul><li>Agents will start and run sessions the same way as before—no changes required.</li><li>There are no changes to the download process — end users will continue to download the client the same way as before.</li><li>End users will notice an updated look with clearer screens for PIN entry, user consent, file transfers, chat, and session controls.</li><li>The features you know remain, now presented in a simpler, more intuitive design.</li><li>Many enhancements were made to improve both the agent and end-user experience.</li></ul><hr><h4>What is new?</h4><ul><li>In-Session Logs: By clicking the caret in the bottom right corner of the application you can open session logs detailing what has been done in the session.</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="/v1/docs/new-custom-branding">Remote Support Branding</a>: Allows your ScreenMeet Administrator to customize branding for the Remote Support client.</li></ul><hr><h4>Below are images of the new UI you can expect your end-users to see when they are using the new Remote Support Windows client.</h4>Toolbar Icons: The toolbar icons provide a quick visual indicator of whether features like screen sharing, remote control, and recording are enabled.Toggle High Contrast Mode | Minimize | ExitConnected and streaming your desktopFull Administrator access grantedAgent is connected to the sessionAgent has remote control of your computerSession is being recordedPIN Code: Screen the end users will see when they open ScreenMeet.End User Consent: (text may vary depending on your organizations settings)Home: This is the first screen your end user sees once they enter a session. From here, they can access all controls and features.Files: End users can upload files to share with the agent. If the agent uploads a file, it will appear here with options to view the file path or download the file.In-Session Logs: This new feature allows both the agent and end user to review session logs together in the active session for quicker and easier troubleshooting. Click the arrow at the bottom right of the screen to pop-out the session logs!Chat: The in-session chat enables real-time communication. The chat window can be focused when new messages arrive.Paused Session: End users can pause the session, preventing the agent from viewing their screen until they resume the session.Screens: Allows your end users to select which screen to share or share all screens at once.Login: Allows for automatic login after rebooting the device using the end user’s credentials.About: Shows the version of the application currently installed. Plus, options to check for updates if that has been enabled for your users.Exit Session: After clicking ‘Exit’, the end user will see a confirmation pop-up to ensure they want to end the session.

New Remote Support Client for Windows

ScreenMeet 2025 Release Notes

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Installing ScreenMeet for Salesforce

Advanced CSS customization

AI Assist

AI Assist Overview

Overview

AI Release Notes Q4 24

Requirements

AI Summarization

AI Summary History

AI Summary Privacy

AI Summary Studio

Android SDK Quickstart

How-to: Setup the app for Laser Pointer

How-to: Display a video stream to the end-user

Egress IP Addresses

AWS S3 File Storage

Configuring ScreenMeet / Microsoft Entra ID integration

Signing into ScreenMeet console with Microsoft Entra ID (Azure AD)

Beam Client: Installation, Deployment, and Configuration Guide

Beam Groups: Setup, Settings, and Access Management

Beam Release Notes Q1 22

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New Remote Support Client for Mac

Canvas

Certificate-Based Device Validation

Clone - Remote Support Release Notes Q4 23

Clone - Test ScreenMeet 2025 Release Notes

File Storage on AWS

Configuring Information Security & PII

Creating a Custom UI

Custom Copy

Cobrowse Demo

CoBrowse Deployments

Events

Hotkeys

Localization

CoBrowse Release Notes Q1 23

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Remote Control

Remove End Cobrowse Button

Cobrowse Script

Cobrowse Settings

Starting a Session with a URL

Configuration and validation troubleshooting

Configure API service

Configure ScreenMeet for a New Salesforce Sandbox

Configure ScreenMeet to only show on specified tables

Configuring Environment Variables

Configuring Webhooks for Data Sync

Connecting to ChromeOS devices

Connecting to Mac devices

Connection Information

Create Multiple Sessions

Creating a Replay Recording

Creating a session

Custom Consent Message

Custom permission configuration for ServiceNow

Custom URL

Custom Windows Tools

Deploying a Pre-installed Client

Developer Notes

Developer Notes (3.0.11)

Device Requirements

Enable ScreenMeet for Omnichannel Chat Widget

Enabling features within the Salesforce + ScreenMeet component